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Customer experience | Sales, Customer Insights,...
Answered

Some Activities don t show in the Feed s quick selection

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Posted on by 169

Hi!

I have an issue with some of the acitivites such as Fax or Letter. Both are unfortunately not shown in the quick selection - neither in the overall "+" button nor in the individual activity feeds.

1.

pastedimage1592238118763v1.png

2. Activity Feeds

I did everything according to the descriptions already available and changed the "View" to show all relevant activities. However nothing changes...:(

pastedimage1592238313802v2.png

However it doesn't show up...:(

pastedimage1592238354023v3.png

What do i do wrong? Thank you so much!!!

Best

Leif

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  • Verified answer
    LuHao Profile Picture
    40,890 on at
    RE: Some Activities don t show in the Feed s quick selection

    Hi Leif,

    1. Fax or Letter can be in the Qucik create button list, we need to add them into the app designer and check if they enabled Allow quick create.

    Go to Advanced Settings > My Apps, open the app in app designer.

    pastedimage1592277624875v1.png

    Click Entities, select the Fax and Letter. Save and publish.

    pastedimage1592277755830v2.png

    pastedimage1592277784123v3.png

    Open the customizations, click Fax and Letter, check if "Allow quick create" is selected.

    pastedimage1592277913514v4.png

    2. Activity Feeds

    Unfortunately, it is by design.

    Fax and Letter do not appear in the plus sign of Timeline.

    pastedimage1592287924790v5.png

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