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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Is it possible to use ...
Customer experience | Sales, Customer Insights,...
Answered

Is it possible to use your own email servers for customer journeys

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Posted on by Sven Peeters Itineris 40

Hi,

Just started to get figure out D365 Marketing and something is unclear for me.

Via an SPF TXT record, you can allow the D365 Servers to send emails on behalf of your email domain.

One of our customers is quite security freaky and would like that D365 Marketing uses their exchange (online) servers to send out customer journey emails.

Is this a supported option or not?

Regards,

Sven Peeters

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi Sven Peeters,

    Yes, it can be achieved.

    Please refer to my answer in the following issue:

    (+) Set User Default settings - Dynamics 365 Marketing Forum Community Forum

  • Sven Peeters Itineris Profile Picture
    Sven Peeters Itineris 40 on at

    Hi Nya,

    Thank you for your swift answer but I'm afraid there is a misunderstanding.

    Your point is how to use your own email domain to send those emails.

    But they are still 'sent' from a mail server hosted @ microsoft.

    The customer wants to use their own Exchange Online instance to send those emails.

    Unless I misread/misunderstood your reference.

    Regards,

    Sven Peeters

  • Suggested answer
    kevin_scx Profile Picture
    kevin_scx 45 on at

    Hi Sven,

    Your customer does not want to have their own Exchange servers for sending out marketing related email. There are email delivery systems that are specifically designed for delivering large volumes of emails and Exchange is in NO WAY meant for that. When the email sever gets blacklisted, your customer's emails will never be delivered, also their own personal emails sent through Outlook.

    The answer Nya suggested is the only way in Dynamics for Marketing: have Microsoft servers send out the emails but from your customers own domain. You can request a dedicated IP address if for any reasons they do not want to share the sender IP with any other Dynamics Marketing customer, as documented here: docs.microsoft.com/.../dedicated-vs-shared-ip

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