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I have a requirement where I need to set First response by and KPI response In the header of case Form.
Is there any way to do this.
Thanks
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For this you need to add a new field called "First Response by" lookup to user and KPI response fields on header. write a plugin to update the First response by field by checking the condition and ensure not to update afterwards otherwise it will be overridden. same for KPI response by.
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You cannot put a timer to the header, though, and you cannot add more than 4 controls unless you are ok with having the header displayed in the compatibility mode
So, another option might be to just put all those fields/controls in the additional tab that you can add just in front of anything else on the case form (although, it will scroll.. so it's not the same as having a header)
Hi,
simply go on a case record, click on "Form Editor" then double click on the header and finally drag and drop the desired fields.
Best
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