Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Unanswered

Understanding Capacity Limitations in Customer Insights

(1) ShareShare
ReportReport
Posted on by 2
Hello,

I am currently working with Customer Insights business accounts in a sandbox environment and I'm trying to understand how the capacity works. We have one license for Customer Insights and I've found information stating that /Customer Insights capacities are based on profiles and accounts—unique customers identified by combining source data sets from multiple applications/.

Does this mean that for one license we can only have 10,000 companies? Interestingly, when I connect to Dataverse directly without Power Query, I am able (and required) to create all accounts in the Dataverse as profiles, which for us is more than 2 million.

So, my question is: Does the capacity differ if I connect to Dataverse directly or if I bring the Accounts from another source?

So far, I've been able to create segments based on activities and other Dynamics CRM data, but I haven't yet ingested data from other sources. I'm assuming that if I combine a new data source, the limitation would be 10,000 accounts?

The use case for now is to do segmentation of the accounts, and I'm not certain whether Customer Insights is the best tool for that. Any insights would be greatly appreciated.


Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Daivat Vartak – Community Spotlight

We are honored to recognize Daivat Vartak as our March 2025 Community…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Kudos to the February Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 293,110 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,886 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156 Moderator

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans