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Business Central forum

Customers, Contacts & Opportunities

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We are a manufacturer.  We distribute through a single distributor or Customer.  There are over 800 sales people that work for the Customer.  Each of these sales people will have sales or Opportunities.  There will be multiple Opportunities for each sales person that occur in one of their accounts.  Each opportunity will have a different shipping address, but the Bill To will always be the Customer.  How do we set this type of structure up inside of Dynamics 365 Financials?

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  • Suggested answer
    Tammy Torgerson Profile Picture
    on at
    RE: Customers, Contacts & Opportunities

    Hi Cgbarnes,

    There are a couple of ways to define the Distributor(Customer) - Salesperson relationship in Dynamics 365 for Financials. The two primary ways that I can see are:

    1. 1 Customer (Distributor) to multiple Contacts (Salespeople). When you are entering the Contacts, choose the Customer to which they are related.

    2. 1 Bill To Customer (Distributor) to multiple Customers (Salespeople). When entering the Customer record for each salesperson, select the main customer (Distributor) in the Customer field under the Invoicing fast tab.

    CustRelationships1.png

    The second option is more seamless when you are working within Sales Orders and Sales Invoices because the Ship to and Bill to addresses "just work". The second option is the route I would go in setting up this scenario.

  • Community Member Profile Picture
    on at
    RE: Customers, Contacts & Opportunities

    Thank you Tammy.  What happens if the salesperson leaves and another one is assigned the account.  Each salesperson will have multiple accounts with multiple opportunities on each account?

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