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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Emails not responsive ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Emails not responsive for Mobile View

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Posted on by Theo Theodorou 10

Hi Community,

I'm having an issue where emails are not responsive for mobile. Please see the below screenshots for reference:

First screenshot shows what the email looks like inside dynamics with mobile view.

Second screenshot shows what the email appears as in outlook:

4174.Capture.PNG                 79347F24_2D00_2BE9_2D00_4B0D_2D00_BA36_2D00_D1D209C333FF.jpeg

I have followed the instructions from this thread that adds a media query for columnContainer and containerWrapper:

   

However, when adding this, then the email shows as below:

F28E807F_2D00_80CF_2D00_4F55_2D00_B004_2D00_FE453FF67951.jpeg

Any help would be hugely appreciated.

Many thanks.

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi Theo Theodorou,

    Have no idea to deal with this. You would better raise a ticket.

  • Suggested answer
    Aga M Profile Picture
    Aga M on at

    Hi Theo Theodorou,

    Was this email created in D365 Marketing using the WYSIWYG email editor?

    If so, please create a support ticket (and include the HTML of your email) and we will investigate it with a priority.

    Best regards,

    PM, D365 Marketing

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