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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Correct a voided trans...
Microsoft Dynamics GP (Archived)

Correct a voided transaction that I "applied"

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Posted on by Community Member Microsoft Employee

Hello - I need to void some cash receipts and I think I did that correctly under "Sales>Posted Transactions" I then went back to Financial>Bank Deposits and I applied the voided amounts, posted the batch and reconciled.  When I reconciled it looked like I needed to select the negative deposits to offset the original deposit so I did that and my bank reconciliation looked correct.  Now when I go to view the AR aging report all the negative deposits are showing up in there so my AR balance is understated and the cash balance under management reporter is incorrect.  I am at a loss on what to do.  Everytime I try to fix it, I make it worse :-( Can somebody help me?

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  • L Vail Profile Picture
    L Vail 65,271 on at
    RE: Correct a voided transaction that I "applied"

    Hi,

    Since you voided the cash receipt, the original invoice should be out there waiting to be closed. what is the state of the SOP Order?

  • Thomas Newcomb Profile Picture
    Thomas Newcomb 1,810 on at
    RE: Correct a voided transaction that I "applied"

    Hello!

    I just wanted to see if you have any additional questions on this issue.

    Please let us know as we are always happy to help!

    ~Thomas Newcomb

    ------------------------------------------

    Microsoft Dynamics GP Support

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    This posting is provided "AS IS" with no warranties, and confers no rights

  • Thomas Newcomb Profile Picture
    Thomas Newcomb 1,810 on at
    RE: Correct a voided transaction that I "applied"

    Hi Unimax,

    As Tim mentioned I would try to run Reconcile against the customer to see if that resolves the issue. It might also be a good idea to open a support case with us here on the Dynamics GP Support team as we would be able to review the whole transaction that was voided.

    ~Thomas Newcomb

    ------------------------------------------

    Microsoft Dynamics GP Support

    ------------------------------------------

    This posting is provided "AS IS" with no warranties, and confers no rights

  • Tim Wappat Profile Picture
    Tim Wappat 5,701 on at
    RE: Correct a voided transaction that I "applied"

    The first thing I would do is run the following maintenance routines. Google for more information on running these or read the GP user guides.

    • Run Checklinks
    • Run  Reconcile

    Do this for the Sales series/module to see if GP can sort out the issue for you. Often this can clear up inconstancies, like this. 

    However if this fails, you need someone with strong GP experience to do some database records repair work.

    I just stored out something similar the other day and now we are balanced again, so don't panic yet.

    Let us know how it goes.

    Tim.

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