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Loqate postcode search is not working in Unified Interface

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I am using loqate as a search functionality for addresses. It is working in the legacy system but not on the unified interface app.

Can someone tell me is there any settings I need to do to enable it in UI app or any other solution?

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Henry J. 5,237 on at

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RE: Loqate postcode search is not working in Unified Interface

Hello,

I understand that you are using this third-party ISV solution: Loqate for Microsoft Dynamics 365.
In this case, you should reach out to the Loqate teams (https://www.loqate.com/en-gb/contact/) to get support or to obtain an update of their solution that is compatible with the Unified Interface.

Henry

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Community Member on at

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RE: Loqate postcode search is not working in Unified Interface

I have already tried them. As per them, the solution is standard for both UI and legacy app. Hence, its something in the UI App

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Henry J. 5,237 on at

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RE: Loqate postcode search is not working in Unified Interface

If their solution works with Unified Interface, they should be able to help you troubleshoot the issue.
As an ISV, they should own the code used in their solution and I don't think you should modify it to make it work.

Just to be sure, are you sure that your Unified Interface apps use the same forms as the legacy web client?

In case that still doesn't help, reach out to Microsoft support teams here: https://admin.powerplatform.microsoft.com/support

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Community Member on at

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RE: Loqate postcode search is not working in Unified Interface

I am using the same form in both UI app and Legacy web client and it works only in Legacy web client.

Thanks will try to reach microsoft in this case and loqate can't be of much help.

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Andre Correia PT 10 on at

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RE: Loqate postcode search is not working in Unified Interface

Did you manage to solve your problem? I am facing the same issue, the Loqate postcode is not working with the new Unified Interface

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Paul_Owen 2,027 on at

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RE: Loqate postcode search is not working in Unified Interface

Locate does now work in the Unified Interface but it didn't initially. You will probably need to update your solution. We have a customer using it and their version is 2.0.

Regards

Paul

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Community Member on at

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RE: Loqate postcode search is not working in Unified Interface

Yes, its working for me in Unified Interface

I have used the latest Dynamics integration solution from Loqate.

Please use the below link

https://www.loqate.com/resources/support/setup-guides/loqate-for-microsoft-dynamics-365/

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Andre Correia PT 10 on at

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RE: Loqate postcode search is not working in Unified Interface

Found the issue in mine.

The problem was that I had the field Address1: State/Province hidden in the form, for some reason this made the Loqate not to work, I believe this was not a problem in the old interface.

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