Individual users to just reset passwords and set user access

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Posted on by thekudo

I do hope someone can point me in the right direction. Basically we want some of our service desk guys to be able to reset Great Plains passwords and provide user access to certain companies.

For some time I've looked at this and our support will only advise us that we can create 'roles'

However I'm struggling how to understand how to do this. Can anyone please advise!

Many thanks in advance, Will

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thekudo 10 on at

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RE: Individual users to just reset passwords and set user access

Thank you very much - that's worked!
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Almas Mahfooz 11,003 User Group Leader on at

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RE: Individual users to just reset passwords and set user access

Create user in Dynamics GP, give it company access, give it poweruser role. log out GP.

go to sql server management studio select user and mark it for sysadmin.

and then login back to gp with your new user.
thekudo 10 on at

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RE: Individual users to just reset passwords and set user access

Thanks, the main question is how to give the service desk guys the POWERUSER role
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Almas Mahfooz 11,003 User Group Leader on at

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RE: Individual users to just reset passwords and set user access

For this your service desk guys must have administrative rights (POWERUSER role) so they will be allowed to change gp user passwords and their access to certain companies.

Tools>>Setup>>System>>User Access window : from here you will provide gp uses access to companies.