Hello there!
I am going to make an integration between SfB and CRM to use the Click to call functionality.
However, many of the calls will be to locations all around the world.
My question is; do I need to create some custom code to ensure correct prefixing in CRM or is there a pre-made solution/smarter way to approach it?
Thanks in advance!
/Kasper
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Hi
Please see the links below as suggested by other users of the forum. Hope it will help.
www.dynamicscrmpros.com/click-to-call-the-new-microsoft-dynamics-crm-2013-phone-feature
https://www.microsoft.com/en-us/dynamics/crm-customer-center/place-calls-with-skype-or-skype-for-business.aspx
https://www.microsoft.com/en-US/dynamics/crm-customer-center/set-up-microsoft-dynamics-crm-to-make-calls-with-skype-or-skype-for-business.aspx
https://community.dynamics.com/crm/b/magnetismsolutionscrmblog/archive/2013/12/22/microsoft-dynamics-crm-2013-configuring-and-using-click-to-call-with-lync
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