Do I get MailBox with MS Dynamics CRM licensed account? Or Do I need to configure?

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Hello,

I just subscribed with MS Dynamics CRM 365 with 1 year based license. I am able to login with CRM Online and get all the functionality. Now, I am trying to open Mailbox for same account on https://outlook.office365.com/. I am getting error that either I don't have Mailbox or I don't have license. As far as license concern, I am a licensed user and I have one year subscription.

Do I need to configure Mailbox from somewhere? If so, please suggest. Please review following screenshot

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RaviKashyap 55,410 Moderator on at

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Hi Chhaya,

In addition to Dynamics 365 license, you also need exchange license to get the user's mailbox. It looks like you just have D 365 Customer Engagement license. Under office admin center, users, select user, under Mail setting, check if you see any licences, if not you need to get Exchange Online license as well.

products.office.com/.../compare-microsoft-exchange-online-plans

Hope this helps.

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