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Unified routing record routing limits - where can I find how many records we are routing monthly?

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Posted on by DenaSkr Microsoft Employee

Using unified routing that is included with Customer Service Enterprises comes with a limit of 50 records per user per month, pooled at the tenant level. Where can I see how many records we are routing and how much capacity remains?

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Leah Ju Microsoft Employee on at

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Hi DenaSkr,

Perhaps you can check the details with the help of Routing Diagnostics:

Routing diagnostics gives a granular view of each of the routed records to help you understand and diagnose issues that occur in the classification and assignment of work items.

https://learn.microsoft.com/en-us/dynamics365/customer-service/unified-routing-diagnostics?tabs=customerserviceadmincenter

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