Using unified routing that is included with Customer Service Enterprises comes with a limit of 50 records per user per month, pooled at the tenant level. Where can I see how many records we are routing and how much capacity remains?
Hi DenaSkr,
Perhaps you can check the details with the help of Routing Diagnostics:
Routing diagnostics gives a granular view of each of the routed records to help you understand and diagnose issues that occur in the classification and assignment of work items.
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