Stopped Customer Journey in Customer Insights - Journey

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Posted on by Wei Wang

We had a trigger-based journey in the solution, and we stopped the journey awhile ago. Now I'm trying to reactivate the trigger to make some edits. However I can't find a way to bring this stopped journey back to live. Does this mean once a customer journey is stopped, it can't be /reactivated/ again?

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CU28050841-0 4 on at

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Stopped Customer Journey in Customer Insights - Journey

Hi

Please check the following screenshot. You are able to duplicate it from the Journey's View
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Cui Hao on at

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Stopped Customer Journey in Customer Insights - Journey

Hi,

I'm afraid that's impossible.
I did some testing and this trigger based journey cannot be restarted once stopped.
This may be due to product limitations. In my personal guess, this is to ensure data consistency, if you can restart may lead to the previous data is rewritten or previous data is lost, so limit this feature.

Best regards,
Cui Hao
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PaulineKolde 720 Super User 2025 Season 1 on at

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Stopped Customer Journey in Customer Insights - Journey

Hi,

that's true. Once a trigger-based journey is stopped you can only delete it. You cannot copy it, but you have to rebuild the journey unfortunatley.

Hope this helps

Pauline