Good day all,
I was wondering if anyone has any suggestions on where we can check to pinpoint our issue please? AX2012 CU8, users on remote desktops/thin clients.
We have a user that got married and changed their surname.
Procedures we carried out so far are:-
Old AX user deleted.
Active directory updated with new user name
New user imported to AX from active directory with EPDefaultProfile.
Worker update with new surname.
User and work linked with relation set from newly update worker profile.
now everything is working correctly except their home page just shows an error.. telling us to check the event logs. We think this is stating...
Unable to connect to an Application Object Server. A company name or server name may not be specified correctly in the client configuration, or the server specified may not be available.
We have checked everything we know to try and fix this:-
Cleared usage data
cleared and re-assigned roles
checked for default company name
checked the EP security is ok, and even added new user as a named profile.
Assigned user a different user profile.
Nothing has worked. We even tried opening up the webpage directly out of AX in the user desktop and this also fails...
Every other user on the remote desktop is fine and non one else is getting any errors, so it must be down to the name change we have carried out in some way. We have created numerous new workers/user previous to this with no issues so are stuck at the moment.
Is there anywhere else that we have overlooked that needs changing/checking please?
Rgds Cliff
