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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Try this action again....
Microsoft Dynamics CRM (Archived)

Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.

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Posted on by farbodkain 355

Hi,i searched forum and found similar topic for this issue but I had problem and hope someone here can help me.

scenario: one domain server (windows server 2008 64bit sp1) and a few client (windows 8.1 64bit) can connect to crm 2011 on server with IE 11 but with outlook 2013 (32bit) everything fine with configuration wizard CRM and can connect to organization and CRM but when I try click on Sales or marketing or any section of crm in outlook give me the error.

on similar topic, some post said "enable the Platform tracing and then reproduce the error message".

here is my question:

how can I "enable the Platform tracing and then reproduce the error message"?(sorry if so armature)

ByRegard Farbodkain

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  • Suggested answer
    Nuno Costa Profile Picture
    Nuno Costa 1,300 on at

    Hi,

    download the following tool to enable platform  tracing:

    crmdiagtool2011.codeplex.com

  • farbodkain Profile Picture
    farbodkain 355 on at

    thanks  "Nuno Costa".

    I really confused about it. run this tools on client side and connect to server without problem. but I don't know which category should be checked on which LEVEL?

    and important thing is which part of log I have to post here to help me.

    I really appreciate if anyone knew the answer and help me out.

  • farbodkain Profile Picture
    farbodkain 355 on at

    please some one if can help me , answer above question.

  • Verified answer
    Lozici Cezar Profile Picture
    Lozici Cezar 890 on at

    Hi Farbodkain,

       If you have a CRM OnPremise instance than you can enable Server Verbose Tracing which will allow you to see what is the true error behind the generic ""An error has occurred.. " type of error. You can easily achieve this by using one of the following 2 options(Option 1 / Option 2 ). You need to first enable the traces (for easier usage simply leave all categories on Verbose level) and then do a quick repro of the issue and then disable the traces (make sure you mark down the time (hour, minute, second) of when the error occurs).You then need to simply look in the "w3wp-crmweb" log at the time you have noted from your repro(you can open the log file with a dedicated tool - Example - for easier reading. With that error you can either came back here and post it or open a Support Incident with us to have a closer look at your issue.

    Thank you for using Microsoft Dynamics CRM Communities

    Cezar Lozici

    Support Engineer

    Microsoft Dynamics CRM

  • farbodkain Profile Picture
    farbodkain 355 on at

    thanks "Lozici Cezar" for your complete answer.my problem solved with update Rollup 14 and everything worked great.anyway I really appreciate for your answer and guide.

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