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Small and medium business | Business Central, N...
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Webclient error after changing administrator password

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Posted on by 5

After changing domain administrator account password Webclient fails with:

Sorry, That didn't work
An error has occurred              Restart->

In the event viewer on the NAV Web server the below error began when shortly after password change:

Error accessing Website
Raw Url:
Url:
Type: Microsoft.Dynamics.Nav.Types.NavServerNotFoundException
Message: A server was not found at "net.tcp://nav.serverdomain.com:7046/DynamicsNAV110/Service". Either the URL is incorrect or the server is currently not available.
StackTrace:
at Microsoft.Dynamics.Nav.Client.ConnectionEstablisher.ConfirmOpenConnectionRetry(ConnectFailedEventArgs connectFailedArgs, Exception exception) in S:\Depot\NAV\Platform\Client\Shared\Prod.Client.ServiceConnection\ConnectionEstablisher.cs:line 658
at Microsoft.Dynamics.Nav.Client.ConnectionEstablisher.OpenConnection[TChannel](ConnectFailedEventArgs connectFailedArgs, ConnectionRequest connectionRequest, ConnectionOptions connectionOptions, SpnSetting spnSettingToTry, Boolean allowSpnSettingsSwap, UserSettings& userSettings) in S:\Depot\NAV\Platform\Client\Shared\Prod.Client.ServiceConnection\ConnectionEstablisher.cs:line 482
at Microsoft.Dynamics.Nav.Client.ConnectionEstablisher.OpenConnection[TChannel](ConnectionRequest connectionRequest, ConnectionOptions connectionOptions, UserSettings& userSettings) in S:\Depot\NAV\Platform\Client\Shared\Prod.Client.ServiceConnection\ConnectionEstablisher.cs:line 216
at Microsoft.Dynamics.Nav.Client.ServiceConnection.OpenConnection() in S:\Depot\NAV\Platform\Client\Shared\Prod.Client.ServiceConnection\ServiceConnection.cs:line 896
at Microsoft.Dynamics.Nav.Client.ServiceConnection.Initialize() in S:\Depot\NAV\Platform\Client\Shared\Prod.Client.ServiceConnection\ServiceConnection.cs:line 561
at Microsoft.Dynamics.Nav.Client.FormBuilder.BuilderSessionInitializer.OpenConnectionToServer() in S:\Depot\NAV\Platform\Client\Shared\Prod.Client.Builder\BuilderSession\BuilderSessionInitializer.cs:line 195
at Microsoft.Dynamics.Nav.Client.FormBuilder.BuilderSessionInitializer.InitializeCore() in S:\Depot\NAV\Platform\Client\Shared\Prod.Client.Builder\BuilderSession\BuilderSessionInitializer.cs:line 92
at Microsoft.Dynamics.Nav.Client.FormBuilder.BuilderSessionInitializer.Initialize() in S:\Depot\NAV\Platform\Client\Shared\Prod.Client.Builder\BuilderSession\BuilderSessionInitializer.cs:line 76
at Microsoft.Dynamics.Framework.UI.UISession.Initialize() in S:\Depot\NAV\Platform\Client\Shared\Prod.ClientFwk\Session\UiSession.cs:line 1073
at Microsoft.Dynamics.Nav.Client.Web.NavWebUISessionInitializer.InitializeCore(UISession session) in S:\Depot\NAV\Platform\Client\Web\Prod.Client.WebCommon\Session\NavWebUISessionInitializer.cs:line 104
at Microsoft.Dynamics.Nav.WebClient.NavWebClientUISessionInitializer.InitializeCore(UISession session) in S:\Depot\NAV\Platform\Client\Web\Prod.Client.WebClient\Session\NavWebClientUISessionInitializer.cs:line 54
at Microsoft.Dynamics.Nav.Client.Web.NavWebUISessionInitializer.Initialize(UISession session) in S:\Depot\NAV\Platform\Client\Web\Prod.Client.WebCommon\Session\NavWebUISessionInitializer.cs:line 77
at Microsoft.Dynamics.Framework.UI.Client.OpenFormExecutionStrategy.TryInitializeUiSession(UISession session) in S:\Depot\NAV\Platform\Client\Shared\Prod.ClientFwk\Client\Interactions\ExecutionStrategies\OpenFormExecutionStrategy.cs:line 67
at Microsoft.Dynamics.Framework.UI.Web.WebOpenFormExecutionStrategy.TryInitializeUiSession(UISession session) in S:\Depot\NAV\Platform\Client\Web\Prod.Client.Web\Interactions\ExecutionStrategies\WebOpenFormExecutionStrategy.cs:line 61
at Microsoft.Dynamics.Framework.UI.Client.OpenFormExecutionStrategy.Execute() in S:\Depot\NAV\Platform\Client\Shared\Prod.ClientFwk\Client\Interactions\ExecutionStrategies\OpenFormExecutionStrategy.cs:line 41
at Microsoft.Dynamics.Framework.UI.InteractionManager.<>c__DisplayClass8_1.<InvokeInteractions>b__4() in S:\Depot\NAV\Platform\Client\Shared\Prod.ClientFwk\Interactions\InteractionManager.cs:line 125
Source: Microsoft.Dynamics.Nav.Client.ServiceConnection----------------------------------
Type: System.IO.IOException
Message: The read operation failed, see inner exception.
StackTrace:
at System.Net.Security.NegotiateStream.ProcessRead(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.NegotiateStream.Read(Byte[] buffer, Int32 offset, Int32 count)
at System.ServiceModel.Channels.StreamConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
Source: System----------------------------------
Type: System.ServiceModel.CommunicationException
Message: The socket connection was aborted. This could be caused by an error processing your message or a receive timeout being exceeded by the remote host, or an underlying network resource issue. Local socket timeout was '00:00:09.9687180'.
StackTrace:
at System.ServiceModel.Channels.SocketConnection.ReadCore(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout, Boolean closing)
at System.ServiceModel.Channels.SocketConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
at System.ServiceModel.Channels.DelegatingConnection.Read(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout)
at System.ServiceModel.Channels.ConnectionStream.Read(Byte[] buffer, Int32 offset, Int32 count)
at System.Net.FixedSizeReader.ReadPacket(Byte[] buffer, Int32 offset, Int32 count)
at System.Net.Security.NegotiateStream.StartFrameHeader(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.NegotiateStream.ProcessRead(Byte[] buffer, Int32 offset, Int32 count, AsyncProtocolRequest asyncRequest)
Source: System.ServiceModel----------------------------------
Type: System.Net.Sockets.SocketException
Message: An existing connection was forcibly closed by the remote host
StackTrace:
at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags)
at System.ServiceModel.Channels.SocketConnection.ReadCore(Byte[] buffer, Int32 offset, Int32 size, TimeSpan timeout, Boolean closing)

I have the same question (0)
  • Suggested answer
    YUN ZHU Profile Picture
    98,421 Super User 2026 Season 1 on at

    Hi, first of all, ensure that your account can access to the SQL database, and then please confirm that the Service Account of the instance has also been updated.

    pastedimage1639696008046v1.png

    Hope this will help.

    Thanks.

    ZHU

  • SLChelpdesk Profile Picture
    5 on at

    Good morning Zhu,

    Thanks for the information and areas to check. The Admin (slcadmin) password that was changed was not the Service account (NAV18SVC) password. Should I change the service account password as well? Thanks!

    Robert Cochran

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