Quick Find Lookup field not returning results

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Posted on by Joe Woltering

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I have a custom field that is a lookup on Contacts that is included in the list of available fields to Search via the Quick Find feature. This has worked for years. Since the recent update (Dec. update for 2016) the search has stopped returning results for searches targeting this field. Very odd.

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ashlega 34,475 on at

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RE: Quick Find Lookup field not returning results

There was this article about full-text not working.. might not be your case, but still:

www.salentica.com/.../crm-full-text-search-and-the-mysterious-case-of-mr-way

And, then, there is another great post which digs into the troubleshooting:

community.dynamics.com/.../why-is-crm-not-performing-full-text-search-after-installing-update-0-1-dynamics-crm-2015-on-premise

Sounds like a very involved process, but might be the only way to find out exactly what's going on
Joe Woltering 12,159 on at

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RE: Quick Find Lookup field not returning results

Hi Alex,

As far as I can tell and as far as the user is reporting, yes, that is the only field.

Yes, we do have full-text search enabled.

Thanks.

***UPDATE*** I did just read this as one of the resolved issues in the 8.2.1 update which I have not applied yet. Sounds related?

"Categorized Search fails with Query Builder Error due to use of lookup entity Attributes in Quick Find view."
ashlega 34,475 on at

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RE: Quick Find Lookup field not returning results

Hi,

just out of curiosity, is it the only lookup field that's not working for the quick find? And, then, do you have full-text search enabled?(not that I know why full-text would affect that particular lookup right now, but still)