Problem installing the Dynamics 365 Nonprofit Accelerator

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Posted on by Nick Farmer

I am trying to install the Dynamics 365 Nonprofit Accelerator from AppsSource. I get through all of the steps without problems until I get to "Deploy" where I get the following message:

I have tried "Contact Support", but it just leads me in circles.

When I go to the Power Platform Admin Center/Resources/Dynamics365 Apps I get a list of apps, all of which are "enabled" except for the Nonprofit Accelerator, which is shown as "Not Configured".

How do I get the Nonprofit Accelerator to go from Not Configured" to Enabled"?

Thanks for any assistance.

Nick Farmer

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Marx2020 175 on at

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Hi Nick,

What base Dynamics product(s) do you have installed? Looks like F&O. We have CE (which name seems to be retired - I think it's basically Customer Service). I'm not 100% but as F&O is a different beast, you may need to install D365 Marketing (which is pretty reasonably priced for non profits) to be able to deploy the CDM extensions properly.

I'm not entirely sure about this, but it would be my guess.

Best of luck,

Steve.

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Rajesh swamireddy on at

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Hi Nick,

Thanks for reaching out.

Please create a support ticket following the below steps:

Power Platform admin center (microsoft.com)– New support request-select- Microsoft Cloud for Nonprofit .

Team will contact and will update on the query.

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