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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Receipt display "...
Microsoft Dynamics RMS (Archived)

Receipt display "Change Cash" when do tender by using Voucher

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Posted on by Community Member

Hi everyone,

How to avoid system showing "Change Cash" when user do tender by using Voucher?

For example:

Voucher = $100

Item = $49

So, in receipt it will show "Change Cash: $51"

I don't want receipt to display "Change Cash" because user cannot return Cash when Voucher value is higher than item price. Plus, it will effect on value display in X report and Z report. Kindly advise.

Regards,

Ayuni

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I have the same question (0)
  • Suggested answer
    eliud mugo Profile Picture
    eliud mugo 1,444 on at

    The receipt is supposed to show :previous balance,New balance and change due.

    When voucher tender is used change due will always be Zero

    for your case previous balance=100

    new balance=51

    change due=0

    unless you are using a different tender type other than voucher

  • Suggested answer
    eliud mugo Profile Picture
    eliud mugo 1,444 on at

    The receipt is supposed to show :previous balance,New balance and change due.

    When voucher tender is used change due will always be Zero

    for your case previous balance=100

    new balance=51

    change due=0

    unless you are using a different tender type other than voucher

  • Suggested answer
    eliud mugo Profile Picture
    eliud mugo 1,444 on at

    Create a Voucher tender

  • Community Member Profile Picture
    Community Member on at

    Hi Eliud,

    Thanks for your reply.

    However, may I know how to get result like in your statement "When voucher tender is used change due will always be Zero"?

    Because we also using Voucher tender. But, system still calculate the Change Cash which $51. Really appreciate your advice and feedback.

    Regards,

    Ayuni

  • eliud mugo Profile Picture
    eliud mugo 1,444 on at

    Kindly send me Your Receipt template to eliudmugo11@yahoo.com.

    Your receipt should look like attached

  • Community Member Profile Picture
    Community Member on at

    Hi Eliud,

    Good day! :)

    Currently the issue is system shows "Change Cash = $51" in Sales Receipt when item price less than Voucher value whereby no cash return allow when using Voucher. Refer to image below:

    2146.2.png

    So, in order to solve it, i have create another new Voucher upon tendering by entering -51 in order to make the "Change = 0". Refer to image below:

     8540.3.png

    So, receipt will display like below. This method is acceptable by user. 

    However, there have another concern. The concern is Voucher FV-VCH-X001 can be used by others since it still not yet cleared. How to avoid others using this Voucher (for own purpose) or perhaps you have any other idea?

    Sorry for my bad English. Hope you can understand what i'm trying to explain. Thanks.

    Regards,

    Ayuni Hamizah

  • Suggested answer
    eliud mugo Profile Picture
    eliud mugo 1,444 on at

    The first mistake you have done is to tender $100 where else the total tender amount is $49 thus balance of $51.You were required to tender $49 to get a receipt showing the voucher has a balance of $51 which customer may use at a later date.If you don't allow customers to use the voucher more than ones you need to advise customers to purchase products equal or higher to the voucher value.attached is a sample

    For more help on voucher issues you can use help from your manager program

    go to contents>search tab and type voucher press enter to display the topics on vouchers.

  • Community Member Profile Picture
    Community Member on at

    Dear Eliud,

    Is it possible to set Voucher can be used only once?

    Regards,

    Ayuni

  • Suggested answer
    eliud mugo Profile Picture
    eliud mugo 1,444 on at

    You will need to advise the costumer to purchase a product equal or greater than the voucher value to enable the voucher to be used once.

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