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Dynamics 365 Community / Forums / Business Central forum / OCR Service Masterdata...
Business Central forum

OCR Service Masterdata Sync not working

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Posted on by Simon Stridfeldt 5

Hi,

I work with an ISV that retrieved data via BC OCR Service Setup. Downloading information works great but when we need to upload the masterdata to the OCR tool (RSO) I get an error. "A call to System.Net.HttpWebReqest.GetResponse failed with this message: The Remote server returned an error:(400) bad request. Synchronization failed"

The connection is its only the Sync Master data which causes problems.

Does anybody know where I can turn to get help with this?

Regards 

Simon

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Data Migrations
I have the same question (0)
  • Povl O Profile Picture
    Povl O on at

    I have this issue too - I suggest you raise a support ticket on office.com for this.

    My issue - I was told, it was connected to invalid or missing vendor bank account data on one of the vendors.
    In my view, this is a bug, but it seems an uphill battle to get it fixed, unless many more report the ticket. 

  • Simon Stridfeldt Profile Picture
    Simon Stridfeldt 5 on at

    Thank you, I will try to report it to MS :)

  • Community Member Profile Picture
    Community Member on at

    Have you any news from MS for the fix for this issue?

  • TCP_2017 Profile Picture
    TCP_2017 on at

    Did you solve this issue ?  We are runnning the same error.

  • Community Member Profile Picture
    Community Member on at

    I used the ReadSoft Online Connect app instead.

  • Simon Stridfeldt Profile Picture
    Simon Stridfeldt 5 on at

    Sorry I have missed following up on this thanks for the reminder.

    Readsoft Online connector works great but we want to stop being reliant on this and for our app we don't want to use a file storage area.

    I will update here once I have more information.

  • Suggested answer
    Simon Stridfeldt Profile Picture
    Simon Stridfeldt 5 on at

    Was able to get some assistance from Kofax the owners of Readsoft (thanks for the help).

    This problem has been reported to Microsoft but no fix has yet been made.

    The only way to make the OCR service setup sync masterdata is that each BC company has a unique "Customer" set up in Readsoft.

    Then this should work. I've not tested this since this is not an ok solution for the product I work.

    The issue with that solution is that anyone that login to readsoft will need a unique login for every company. Which may be alright for customers with only one BC company but if you have 10 companies and have to login for every single one then it can become tedious.

    We decided to extend and change the masterdata sync functionality with an extra required setting (Buyer ID) this has made our sync work well.

    So no official solution currently available.

  • Freebasic Profile Picture
    Freebasic 15 on at

    What do you know about install tesseract? For example, I'm trying to figure out to do it better because I'm interested in such technologies. I came to the conclusion that it's can be is a very useful tool. What are you think about it?

  • lbesmehn Profile Picture
    lbesmehn 7 on at

    Hi Simon,

    is there any solution for that error with the Masterdata Sync?

    Regards Leif

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 1,111 Moderator on at

    As far as i know there is no fix for this yet in the base application. I still have to use individual logins for each company.

    I hope Microsoft is putting some effort into make the OCR service solution more extendable soon. It is not so easy to make changes to the behavior because a lot of the code has an on-prem scope.

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