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Assign To Me Does Not Refresh Ribbon

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Posted on by ChrysDW

We are on CRM on-prem v8.1. We are having an issue where the ribbons are not refreshing when the user claims the record (Assign to Me); the Save buttons are not visible. This happens with all entities, OOTB & custom. If a change is made to the record, the only way to save is by clicking on the unsaved changes button in the bottom right corner, refresh the page prior to making changes or CTRL+S. Using the unsaved changes button or CTRL + S isn't what our stakeholders want for our users, they want the Save, Save & Close buttons, etc; refreshing the page is an even less desirable option. Is this a bug in CRM? Is there anything we can do to force the refresh without having to go to each entity and adding code (Xrm.Page.data.refresh)?

Ribbon after being assigned to myself:

Ribbon after refresh (F5):

Thank you,
Chrys

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gdas 50,085 on at

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RE: Assign To Me Does Not Refresh Ribbon

Hi Chrys ,

Could you please go to Settings->Administrator->System Settings and check Auto Save is enable or not. If its enable then disabled it and test once.

If above does not work then call below function in onload event of the form.

function refreshRibbonNavigation() { Xrm.Page.ui.refreshRibbon(); }

Hope this helps