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ReportHello Experts,
I want to create case in CRM usign Contact credential in console app
please share some ideas/blogs or steps on how to achieve it.
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Hello Experts,
I want to create case in CRM usign Contact credential in console app
please share some ideas/blogs or steps on how to achieve it.
Hi partner,
If my answer helped you, please mark my answer as verified so that we could help other users with similar issues.
Click "Yes" under "Did this answer your question?" in my answer.
Best Regards,
Leo
This resource may help.
Hi partner,
Thanks for your information.
Since you already have the contact login credential to connect to D365, you could create case directly in console app.
But as you know, contact has a required field named "owner", If you use the contact credential to connect to D365, the owner field will be set as this contact (user) automatically. So I recommend you to consider the following 2 ways.
1.Create a new custom field to show the source of cases and set the 3rd party application as its value.
2.Go to Office 365 admin center to create a new user named with the 3rd party application name and use this user credential to connect to D365 in console app.
Best Regards,
Leo
Hi partner,
1.You should connect to Dynamics 365 first in console app.
https://functionalthoughts.com/step-by-step-connecting-to-dynamics-365-using-c-sharp-console-app/
2.You should use organization service to create case.
https://www.quora.com/How-do-I-create-a-record-in-Microsoft-Dynamics-CRM-using-a-console-application
Hope it helps.
Best Regards,
Leo
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