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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Register plugin when C...
Microsoft Dynamics CRM (Archived)

Register plugin when Case(incident) is canceled

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Posted on by Community Member

I want to register e plugin when a Case is cancelled. I know that when is resolved i need to register on Close message and get context.InputParameters["IncidentResolution"]. Can you please help me!

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  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Needs to be registered in SetState and SetStateDynamicEntity messages and inside plugin needs to get:

    if (context.InputParameters.Contains("EntityMoniker"))

     {

              EntityReference targetMessageImage = (EntityReference)context.InputParameters["EntityMoniker"];

    }

  • Albert_ Profile Picture
    Albert_ 458 on at

    Could you explain a little more?
    I have written a plugin on close message of incident, and want to use that in cancel statecode as well.

  • Suggested answer
    udayan raju Profile Picture
    udayan raju 42 on at

    Here is the possible solution I did, on Plugin registration step, using follow message SetState and StateStateDynamicEntity, you will get status code for Activate, Resolved or Cancelled status in the plugin

    Check this article

    Plugin – usage of SetState and StateStateDynamicEntity message | Thomas - Microsoft Dynamics CRM (wordpress.com)

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