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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Problem with CRM for o...
Microsoft Dynamics CRM (Archived)

Problem with CRM for outlook

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Posted on by Maximo Diaz 25

Hi everyone, i have the following problem... hope anybody can help me.

i have CRM 2015 and Outlook 2016. i installed Microsoft Dynamics CRM 2015 for Microsoft Office Outlook.

when I enter the CRM address http://server:5555, i got the following error

Error connecting to URL: {0} Exception: {1}| server/.../Organization.svc, System.InvalidOperationException: Metadata contains a reference that cannot be resolved: 'server/.../Organization.svc;sdkversion=71'. ---> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: The handshake failed due to an unexpected packet format.


I don't know why the outlook client is trying to connect to the https of the server... we have no https... is there any .config or registry to modify the Organization.svc website?

Thanks!

 

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I have the same question (0)
  • Andy Ran Profile Picture
    Andy Ran 295 on at

    Sometimes this issue may related to ip mapping and credential. Could you please try following steps on your outlook client machine?

    1. Open your host file, it should be something like C:\Windows\System32\Drivers\etc\hosts, add following entry

    [Your server IP address] [Your server host name]

    2. Go to your control panel, open "credential manager". In credential manager, add a windows credential for your server host name with your login

    After these two steps, try to configure your Dynamics CRM for Microsoft Office Outlook again.

  • Suggested answer
    bac26 Profile Picture
    bac26 2,268 on at

    Did you run Dynamics CRM configuration wizard on the workstation.  It is trying to connect using the URL for CRM which is almost always HTTPS:// The system cannot resolve the URL.

  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,054 on at

    Hi

    Please run the configuration wizard again and make sure the wizard is able to connect to CRM

    www.magnetismsolutions.com/.../microsoft-dynamics-crm-for-outlook-2015-configuration-wizard

    If it still gives you the same error, make sure the URL accessible  from the same machine by accessing it from  browser

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