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Microsoft Dynamics SL (Archived)

SL 2011 Find Database

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Today I had an odd situation with a new user to an existing SL 2011 system that I thought I would share.  When this new user first launches SL 2011 they have to go through the find database process (as usual).  However, that screen was looping and not returning to the main log in screen.  It found the SQL instance and could see the application and system databases just fine but it refused to go back to the main log in screen and issued no error to indicate what was going on.

After fighting this for a while I looked at the user's roaming folder to see if the Solomon.ini file had been created and it had not.  I then manually created a very basic Solomon.ini file just defining the SQL name and the system database name using NotePad and saved the ini file in the correct folder under roaming.  When we launched SL, it opened the main log in screen and we were able to select a company and enter user credentials and SL came up just fine.  When I looked back at the Solomon.ini file it had been properly updated with additional information that is stored after a successful log in.

So, my take on this is that there something not happening after specifying the find database values such that this screen never got to the point of writing out the solomon.ini file.  It was not an access rights to the user's roaming folder but, without any sort of error message, I was unable to determine the cause of the problem and the manual creation of the solomon.ini file was just a workaround to the problem.

If anyone has encountered such an issue and knows the actual cause, it would be great to share that with this post.

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  • CFROTON Profile Picture
    4,710 on at

    Rick,

    Thank you for posting your find on the forum. This issue has been reported, but has mainly been found to be due to roaming profile settings, permissions or something specific to VMware or Citrix. I have even seen a virus scanner prevent it from being created by the SL application since it is a configuration file.

    With this new user, is your SL setup for Windows authentication? I have seen this behavior when the SL user logging in has not been associated to their domain user login.

    Basically the behavior is what SL will do when it can not create the Solomon.ini for one reason or another. I see that there was not a pop-up error, but was there anything written to the Event Viewer?

    Another thing to try would be to see if in the session for the new user, do a click and chose "Run as different user" to see if there is an issue with the user.

    I hope this helps.

    Thank you,

    Carolyn

    MSDSL Support Engineer

  • Community Member Profile Picture
    on at

    Carolyn, thanks for the response.  This is not a VMware or Citrix environment.  SL is running under Windows authentication and the user did have the domain account set in the user setup.  There was no entry in the event logs that I could find either.

    Since the user is now functional I am hesitant to delete the Solomon.ini file that I manually created and has been updated by SL.  If I run into this issue again I will explore your ideas.

  • CFROTON Profile Picture
    4,710 on at

    Rick,

    Was the workstation a Windows 10 machine?

    Thanks

    Carolyn

    MSDSL Support Engineer

  • Community Member Profile Picture
    on at

    The workstation in question is running Windows 7 Pro.  It is part of a large hospital network with some pretty strict group policies (set up and maintained by the Hospital's IT group) that they have not shared the details on with me.  However, previous users on this very workstation did not have this problem.

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