web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / what next step after d...
Microsoft Dynamics AX (Archived)

what next step after delete journal lines in customer payment

(0) ShareShare
ReportReport
Posted on by samir el masry 75

today i try to delete journal lines in customer payment in posted   journal voucher

after that i didn't know to do

all the voucher didn't appear but an account statement still there

more than that every time open new payment voucher and try to post 

it says"voucher 17-005023 is already used as of date 04/04/2019

same dete for canced voucher

thanks for help

*This post is locked for comments

I have the same question (0)
  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hi Samir,

    How were the lines deleted?

    You mentioned that the journal was already posted. Is that right?

    Would be great if you could clarify

    Many thanks

    Ludwig

  • samir el masry Profile Picture
    samir el masry 75 on at

    0181.Capture.PNG

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Samir,

    To me it looks as if no voucher has been created but that a line has been deleted only.

    Otherwise, the post button would be inactive.

    Given that you have problems recreating your lines, I would recommend that you close the journal and check the voucher series first.

    There might be some pending voucher numbers that need to be cleaned first.

    Once that is done, you should be able to create new journal lines that you can post later on.

    Best regards,

    Ludwig

  • samir el masry Profile Picture
    samir el masry 75 on at

    5661.Capture.PNG

  • Suggested answer
    Satish Panwar Profile Picture
    Satish Panwar 14,673 Moderator on at

    Hi Samir,

    The voucher should still exist in GL. Can you check voucher series number sequence and delete the number sequence from free list if present.

    As far as delete is concerned, you need to request DEV to disable the delete if journal is posted. In current version, it's disabled by default.

    Thanks,

    Satish Panwar

    Please take time to click 'Yes' against the answers that help you guide in right direction to help other community members.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics AX (Archived)

#1
CP04-islander Profile Picture

CP04-islander 16

#2
GiacomoRovai Profile Picture

GiacomoRovai 4

#3
Douglas Noel Profile Picture

Douglas Noel 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans