Customer experience | Sales, Customer Insights,...

Adding multiple values in segment attributes

(1) Share

Report

Posted on by SH-19081438-0

Is there any way to add multiple values as attributes to be searched for in a segment? For example, I have 50 email addresses I want to build a segment with. These would be a random assortment that wouldn't normally be groupable together or pullable by normal means.

In Marketo, I was able to say along the lines in a smart list that "email address = [50 emails pasted into a field]" and be able to create a list of those 50 contacts. I feel like that is sorely needed in CI.

Categories:

Dynamics 365 Customer Insights - Data

Dynamics 365 Customer Insights - Journeys

I have the same question (0)

All responses (2)

Answers (0)

Sort by

Suggested answer

DAnny3211 11,421 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Hi,

Thanks for your question. In Dynamics 365 Customer Insights – Journeys, building a segment based on a list of specific email addresses is possible, though it works a bit differently than in Marketo.

One approach is to create a custom attribute or tag on the contact entity and assign it to the relevant records. You can then use that attribute as a filter in your segment. Alternatively, if you're working with a static list of emails, you could upload them as a static segment or use a CSV import to associate those contacts with a specific segment or flag.

While there's no direct "email IN [list]" condition in the UI, using a custom field or importing a list with a shared identifier can achieve the same result.

Please verify if this response was helpful.

Thanks and best regards,
Daniele
Note: This response was prepared with support from Copilot to ensure clarity and completeness.

Was this reply helpful? Yes No
Suggested answer

Nour Abuzaid 197 on at

Like (0)

Report
Copy link

Link copied!

In Dynamics 365 Customer Insights – Journeys, you can create a segment from multiple email addresses using these approaches:

1. Static Segment:

Go to Segments > New > Static Segment.

Manually add contacts by email or import a list via CSV with a shared identifier.
(Best for small lists)

2. Marketing List:

Create a Marketing List in the Sales Hub and add your contacts.

Use this list as a related table when building a segment.
(Best for large lists)

3. Quick Send:

For one-time emails, use SEND NOW and select contacts manually.
(Limited to ~30 contacts per send)

References:

https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/segmentation-lists-subscriptions

https://meganvwalker.com/create-segments-from-marketing-lists/

Was this reply helpful? Yes No

Join the conversation

Community site session details

Adding multiple values in segment attributes

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Meet the Microsoft Dynamics 365 Contact Center Champions

Congratulations to the April Top 10 Community Leaders

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates

Community site session details

Adding multiple values in segment attributes

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Meet the Microsoft Dynamics 365 Contact Center Champions

Congratulations to the April Top 10 Community Leaders

Subscribe to this forum!

Select categories

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates