Thank you for using Community Forums. My name is Becky and I will assist you.
It might be possible that when the item was entered, the display view was under the Vendor/Creditor's Item Number so when the item was entered, it did not pick up on the correct item number that is stored in your Item Card. This is the most likely reason this has occurred unless the PO or POP receipt was imported and the non-inventory flag was incorrectly marked. You may want to consider changing you display view to Item Number in the future.
To correct this, you have two options:
1. Do an increase adjustment in Inventory (Transactions>>Inventory>>Transaction Entry). You can decide to post to GL or not depending on whether the Inventory account was affected when the POP shipment was posted. If the IV account was correctly affected by the POP shipment then you would NOT want to post to GL. If a purchases account was affected instead of the IV account in the POP shipment, then you would want to make sure GL is posted to.
2. You can do an POP return so you can do the POP receivings all over again.
Here are the details of option 2:
1. Create a return
a) Go to Transactions>>Purchasing>>Returns Transaction Entry.
b) The Type will depend on whether you have invoiced the items or not. If you have not yet invoiced, you will need to do a return. If have invoiced you will need to do a return w/ credit.
c) For more detail refer to the document attached called Purchase Order Enhancements. Please check Part 3 of the document.
2. After you've returned the item and the PO status is now closed. You can change the PO status of the PO so that you can add the line items again.
a) Go to Transactions>>Purchasing>>Edit Purchase Order.
b) Pull up the purchase order and change the status to change order.
c) Click Process.
d) Pull up the PO in the Purchase Transaction Entry and add the line item. Now you can create a shipment receipt for it.
3. Or, after you've returned the item but want to start over and the PO was fully received and closed, you can remove the PO, the receipt from history and start over.
a) Go to Tools>>Routines>>Purchasing>>Remove Complete Purchase Orders.
b) Restrict to the PO in question and click process.
c) If you are maintaining History the purchase order is moved to History. If not, the Purchase Order is removed.
d) If you are maintaining history remove the PO from history. Go to Tools>>Utilities>>Purchasing>>Remove Purchasing History. Restrict on the PO and click Process.
e) In order to use the PO number and receipt numbers again, you will need to remove the receipts in the same window. Select History type as Receipt and check the Include Account distributions checkbox.
f) Restrict to the Shipment receipts and click process.
g) If you have invoiced, you may do the same process for the Invoice Receipt.
h) You can now recreate the PO, receive and invoice it.
If you have any questions please let me know.
