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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Deleting Unlicensed Us...
Microsoft Dynamics CRM (Archived)

Deleting Unlicensed Users in New Office 365 Admin Portal

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Posted on by Community Member

Hello All!

We were just updated to the new Office 365 portal for our CRM 2013 organization.  Looking through the new admin features I noticed that there is the option to delete old unlicensed users from the system.  This was not possible in CRM 2011; however, are there any issues that I should be aware of if we were to delete one of these old users?  What if the user is still the owner of information in CRM?

I appreciate any input you might have on this new aspect of CRM.  Thank you

Matt Z

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  • Verified answer
    RuneDaub Profile Picture
    RuneDaub 3,795 on at

    Deleting users will deactivate the user in CRM. Data related to that user will still be there. Just owned by a deactivated user.

    You should use the feature "change ownership of records" in CRM... Open the user you want to deactivate.. and you will find the feature.. Then you can change the ownership of his/hers records first.

  • Suggested answer
    Lozici Cezar Profile Picture
    Lozici Cezar 890 on at

    Hi Matthew,

        Your question has 2 answers actually,depending on the meaning of the question.

    1.For deleting the users from the CRM application the answer provided by RUNEDAUB is correct.

    2.For deleting the user from the Office 365 portal (where you manage your licenses) you must first remove the assigned license(s) of the user and then DELETE them. The Office 365 user will then be moved to a Deleted Users tab found under User and Licenses are in Office 365 portal. They will remain there for a period of 30 days ,during this period you had the possibility to re-activate them, afterwards they will be permanently be deleted.

    Thank you for using Microsoft Dynamics CRM Communities

    Cezar Lozici

    Support Engineer

    Microsoft Dynamics CRM

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