Service | Customer Service, Contact Center, Fie...

Sending emails from queues that is a distribution list in Exchange

(0) Share

Report

Posted on by SS CRM

Hi There

Just wanted to know if it is possible to send and email from a queue in D365 where the queue email address is actually a distribution list in exchange?

The users are able to send from this email address in outlook and are expecting to do the same when sending emails from D365. Any suggestions?

Thank you

All responses (2)

Answers (0)

SS CRM 20 on at

Like (0)

Report

RE: Sending emails from queues that is a distribution list in Exchange

Hi Leah

Thank you for the suggestion. Can you please explain how I can setup a contact where a D365 user can send an email from a contact record? This is something new that I was not aware of. Have I understood this correctly?

Thanks
Suggested answer

Community Member on at

Like (1)

Report

RE: Sending emails from queues that is a distribution list in Exchange

Hi Partner,

Dynamics 365 is trying to test your Distribution List as if it's a real mailbox, which it isn't.

When you are trying to send emails OUTGOING to something that isn't your traditional mailbox, or an address outside of your organization, it's easier to just use a Contact record, with that email address.

My suggestion: create a contact with the email address of your Distribution List.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.