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Sending emails from queues that is a distribution list in Exchange

Posted on by 20

Hi There

Just wanted to know if it is possible to send and email from a queue in D365 where the queue email address is actually a distribution list in exchange?

The users are able to send from this email address in outlook and are expecting to do the same when sending emails from D365. Any suggestions?

Thank you

  • SS CRM Profile Picture
    SS CRM 20 on at
    RE: Sending emails from queues that is a distribution list in Exchange

    Hi Leah

    Thank you for the suggestion. Can you please explain how I can setup a contact where a D365 user can send an email from a contact record? This is something new that I was not aware of.  Have I understood this correctly?

    Thanks

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Sending emails from queues that is a distribution list in Exchange

    Hi Partner,

    Dynamics 365 is trying to test your Distribution List as if it's a real mailbox, which it isn't.

    When you are trying to send emails OUTGOING to something that isn't your traditional mailbox, or an address outside of your organization, it's easier to just use a Contact record, with that email address.

    My suggestion: create a contact with the email address of your Distribution List.

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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