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I have one vendor I cannot get his remit to address to pull onto the checks. However; I have hundreds of vendors that are working fine. I made sure his Remit To address is setup, and it is. Any suggestions? I can manually change it in the check runs, however I do not want to do this long term. When paying hundreds of vendors a day this would not be a good use of time management.
Hi Vickie,
To rule out if it's data issue or not, create another address, set that to remit-to for the same vendor and see if you can use that, if that works it may be a data issue that if you really want to fix, have to dig deeper in logic/tables.
If I do that, will my already posted invoices memorialize the old information, or will the new pull in?
I think the old one, you may have to run the example through though. You should try this in non-production environment first and see if you got issue with same vendor in non-prod.
I already did that in my non-production site, and it did not fix anything. I also posted a new invoice after I created the new address, tried to pay it, and the new remit to did not pull in either.
Yes, I do have the same issue with the same vendor in my non-production site
The only other suggestion i have is... pick any other vendor, add the same address and then try again. If that works, then leverage dev to troubleshoot what's wrong in non-production environment.
Can you tell me were I go to "leverage dev to troubleshoot what's wrong in non-production environment"
I mean engage a developer and then try to debut the process and see what's not working. Dev would need visual studio connectivity / demo machine to perform troubleshooting.
For anyone else with this issue here is the answer: Under addresses where the information is setup, for some reason my remit to address did not flow through to the default setting, so I simply went to the address fast tab, click "Set Defaults" then on the remit to, that was blank, I picked my address. And that fixed my problem.
Hey if this happens to anyone else they problem was the default was not pulling as Remit. While in the vendor card click on: Address fast tab-->More Options-->Set Defaults-->make sure your remit to has the information. Mine was blank. Normally you don't have to do this but for some reason mine was removed.
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