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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / My screen crashing and...
Microsoft Dynamics CRM (Archived)

My screen crashing and showing like unresponsive(to responsive wait or exit).sometimes it's happening when click on lookup fields and many more areas.

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Posted on by Community Member

My screen crashing and showing like unresponsive(to responsive wait or exit).sometimes it's happening when click on  lookup fields and many more areas.

Happening many times in IE and Chrome. I removed caches and cleared browser and some time working on with again i am getting this error.Anyone facing this issue.Is this product related issue ?.if any one have idea on this please help on this.

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  • Temmy Wahyu Raharjo Profile Picture
    Temmy Wahyu Raharjo 2,916 on at

    Only you or others user affected? If so, just test it to disabled all the javascript. If still the same, then try to enable the crm log using this crmdiagtool2011.codeplex.com.

    Or another try to iisreset, restart the sql server service, crm service. Maybe your server ram is full.

  • Community Member Profile Picture
    Community Member on at

    all effecting on this issue.in log how can identify ?

  • Temmy Wahyu Raharjo Profile Picture
    Temmy Wahyu Raharjo 2,916 on at

    Test to disabled all the customization. Usually this happened because there is error on your code. Disabled all the javascript and check what's wrong with your customization.

  • Karsten Wirl Profile Picture
    Karsten Wirl 4,477 on at

    Hello kittu.

    Sometimes this issue occurs when you have a large amount of records in some entities.

    Do you problems with lookups in general or only with the regarding lookup?

    Kind regards,

    Karsten

  • Community Member Profile Picture
    Community Member on at

    Hi Karsten,

    Not only regarding lookups .. many areas of when loading and opening ..

  • Karsten Wirl Profile Picture
    Karsten Wirl 4,477 on at

    Hello kittu.

    Please check the Event Viewer of your application server, if the problem occurs.

    Maybe you have performance problems while retrieving data.

    Kind regards,

    Karsten

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