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Hello Experts,
is that true that queues can be different? Like normal Queues and Company Queues?
I ask this question because i have a filter with company queues and active queues and one queues cant be find in the company queues view.
Hope somebody can help me.
Kind Regards
Léon
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Okay
1. Can you go from customization and see if this view is managed or unmanaged view.
2. Can you chcek what is the filter applied?
I thought that too but i was wrong.
Thats a Standardqueue from the System.
Hi Leon,
Queues are only of two types - Public and Private
Public = everyone can see and user doesnt needs to be added to it explicitly
Private = user needs to be added in order to see the queue items.
Now comes your question why you have this views - i believe these are custom views created which might be referencing to a field in the queue which says queue type such as company , person etc.
i hope this makes sense.
mark my suggestion as verified if helpful.
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