web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Cache issue in Generat...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Cache issue in Generating the PDF Report as Email Attachment using JavaScript

(0) ShareShare
ReportReport
Posted on by Nithya Gopinath 17,078

Hi All,

I'm using JavaScript on a ribbon button click in Dynamics 365 CRM to auto-generate an email with the SSRS report PDF attachment as explained in the below link.

https://themscrmexpert.wordpress.com/2016/12/19/how-to-send-ssrs-report-as-a-pdf-in-email-in-dynamics-crm-online/

It first works as expected. But the emails that are being created right now are missing email attachments due to the browser cache issue. It correctly attaches the report to email if I clear the cache and try again.

Is there a method by which I may empty the cache using the JS provided in the above-mentioned link so that we can first clear the cache and then execute the code to attach the report?

Your help is highly appreciated.

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    I'm not sure that the problem with cash can be solved. It looks like you will need the help of developers, but you can solve this problem differently without developers and coding.

    Let me show how i solved a similar case. I use Plumsail Documents to send generated PDF reports with data from Dynamics CRM. Templating syntax allows me to use different types of data, such as images, charts, tables, and others. Also, it allows formatting value and operation with properties of data. I use this solution instead ordinary SSRS. It's easy to use, and no coding is required. You can deliver generated PDF reports by email with attachments. There is a 30-day free trial, so you can try to implement your case without payment.

    In short, you need to do a few steps:

    1. Create document generation process in Plumsail Documents. Configure a report template, set a resulting file as a PDF, and protect PDF if you need.
    2. Configure delivery via email or across your favorite apps with attachments.
    3. Set the integration via Power Automate or Zapier to get the PDF report with data from Dynamics CRM.

    I suggest you read the article with details that can help you to implement your case.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 180 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 123

#3
CU11031447-0 Profile Picture

CU11031447-0 100

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans