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My system has lots of duplicates and I would like to see where they are coming from. They are all owned by a single user which makes me think there is some process running in her name that generates contacts from a web form or an import somewhere but I can't find it. When i look at the auditing pane on a contact record it just states that it was created by this user. Is there anyway to get a bit more detail? How would I find if this user triggered a workflow that might have created these contacts?
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Assuming the user has no idea why duplicates are being created with his or her account, and you've looked at the machine and any SaaS services he or she uses for the issue, here are some possible ways to troubleshoot this:
Until you get it figured out, you can schedule a duplicate deletion job in CRM to clear out the unwanted records.
As an aside, I'd like Microsoft to add a new mandatory field for all entities that stores the "Source" and/or "SourceType" of the data. They (the product developers) can automatically set that field for entries from the web UI, mobile, workflows, plug-ins, etc. but developers would set it for external applications. You're not the first person to have to deal with this and with all the new ways to interact with Dynamics 365, the problem will only get worse unless there's strict management of everything that touches the org, and that no longer seems feasible.
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