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Dynamics 365 Community / Forums / Business Central forum / BC App can no longer b...
Business Central forum

BC App can no longer be started

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Posted on by Community Member

Hello, everyone,
I or our customer can no longer register in the BC-App.
If I am in the "normal" mode it still works. However, if I start the app in tablet mode as desired, the app terminates completely or I receive an error message "We cannot find the service using the login information provided".

WIN_5F00_20190327_5F00_14_5F00_42_5F00_03_5F00_Pro.jpg
Is the problem already known?
What can I do?


Thank you

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    it is one of our customers who has SAAS access. He also installed the app. Of course it works in the browser. The app is now running again. However, the access for one week was no longer possible. Now, of course, the question arises, why?

    There was/is still no information from Microsoft Dynamics.

    The customer is currently still in the demo environment. But the system will go live next week. If the app is not accessible again, we have a big problem.

  • Stefano Demiliani Profile Picture
    Stefano Demiliani 37,166 Most Valuable Professional on at

    Is this a SaaS tenant or an in-premise installation? Are you using the browser or the mobile app? Do you have custom extensions? If it’s the standard SaaS environment it should work.

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