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Hi i'm trying to uninstall crm for Outlook 2013 because it's not working but when i'm trying to uninstall i'm geting this message error :
10:28:37| Info| === La journalisation du démarrage du programme d’installation a commencé le 04/06/2014 à 10:28:37 ===
10:28:37| Info| Bootstrap version: 5.0.9690.1992.
10:28:37| Info| User: Hakim.
10:28:38| Info| Invoked with command line: "C:\Users\Hakim\Nouveau dossier\SetupClient.exe"
10:28:38| Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\Users\Hakim\Nouveau dossier
10:28:39| Info| System Memory: 8465113088 Bytes
10:28:39| Info| Initializing COM.
10:28:39| Info| Initialized COM.
10:28:40| Info| No pending reboot detected
10:28:40| Info| No reboot required
10:28:40| Info| Uninitializing COM.
10:28:40| Info| Uninitialized COM.
10:28:40|Warning| Error OutlookError
10:28:40| Info| L’installation ne peut pas se poursuivre, car une version 64 bits de Microsoft Office Outlook est installée. Veuillez exécuter un programme d’installation 64 bits de Microsoft Dynamics CRM pour Outlook.
10:28:40| Info| === La journalisation du démarrage du programme d’installation s’est terminée le 04/06/2014 à 10:28:40 ===
10:28:40| Info| === La journalisation du démarrage du programme d’installation a commencé le 04/06/2014 à 10:28:40 ===
10:28:40| Info| Bootstrap version: 5.0.9690.1992.
10:28:40| Info| User: Hakim.
10:28:40| Error| Installation of Microsoft Dynamics CRM for Outlook failed.
10:28:45| Info| Clean up the BITS downloader.
10:28:45| Info| Clean up the BITS downloader.
10:33:12| Info| === La journalisation du démarrage du programme d’installation a commencé le 04/06/2014 à 10:33:12 ===
10:33:13| Info| Bootstrap version: 5.0.9690.1992.
10:33:13| Info| User: Hakim.
10:33:13| Info| Invoked with command line: C:\Users\Hakim\outlook\SetupClient.exe
10:33:13| Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\Users\Hakim\outlook
10:33:13| Info| System Memory: 8465113088 Bytes
10:33:13| Info| Initializing COM.
10:33:13| Info| Initialized COM.
10:33:13| Info| No pending reboot detected
10:33:13| Info| No reboot required
10:33:13| Info| Uninitializing COM.
10:33:13| Info| Uninitialized COM.
10:33:13| Info| Current OS Version: 6.2.9200
10:33:13| Info| ServicePack:
10:33:13| Info| System Type: Workstation
10:33:13| Info| Suite Mask: 0x0300
10:33:13| Info| Copying installer files to local directory:
10:33:13| Info| Package: C:\Users\Hakim\outlook\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="C:\Users\Hakim\AppData\Local\Temp\MSCRM_{F1FB5C4F-2BA9-46FB-A0B1-826702D70850}" TARGETDIR="C:\Users\Hakim\AppData\Local\Temp\MSCRM_{F1FB5C4F-2BA9-46FB-A0B1-826702D70850}" ALLOWRUN=1
10:33:20| Info| Loading bootstrap library C:\Users\Hakim\AppData\Local\Temp\MSCRM_{F1FB5C4F-2BA9-46FB-A0B1-826702D70850}\ClientSetup.dll
10:33:20| Info| Microsoft Dynamics CRM pour Outlook is not currently installed.
10:40:41| Info| === La journalisation du démarrage du programme d’installation s’est terminée le 04/06/2014 à 10:40:41 ===
3:29| Info| Bootstrap version: 5.0.9690.1992.
10:33:29| Info| User: Hakim.
10:33:29| Info| Initializing COM.
10:33:29| Info| Initialized COM.
10:33:29| Info| Disk Space Available: 2238.00MB
10:33:29| Info| Current OS Version: 6.2.9200
10:33:29| Info| ServicePack:
10:33:29| Info| System Type: Workstation
10:33:29| Info| Suite Mask: 0x0300
10:33:29| Info| Detected Microsoft CRM version 5: 6.0.0000.0302
10:33:29| Info| IsIeInstalled=1
10:33:29| Info| IsDotNetInstalled=0
10:33:29| Info| Create the job key value BITSLocalTempDir in the registry.
10:33:29| Info| Set the job key value BITSLocalTempDir as in the registry.
10:33:29| Info| Checking whether installer dotNetFx40_Full_x86_x64.exe is locally available
10:33:29| Info| Local package for Microsoft .NET Framework not found
10:33:29| Info| Impossible de trouver le programme d’installation .NET DOTNETFX\dotNetFx40_Full_x86_x64.exe.
10:33:29| Info| FWLink defined for Microsoft .NET Framework: go.microsoft.com/fwlink
10:33:29| Info| IsInstallerInstalled=1
10:33:29| Info| Windows Installer found is 5.0
10:33:29| Info| CIsVcRedistInstalled=1
10:33:29| Info| VCRedist with version 10.0.30319 is already installed
10:33:29| Info| Initializing COM.
10:33:29| Info| Initialized COM.
10:33:29| Info| Uninitializing COM.
10:33:29| Info| Uninitialized COM.
10:33:29| Info| IsDrWatsonInstalled=1
10:33:29| Info| IsDotNetInstalled=0
10:33:29| Info| Get the job key value BITSLocalTempDir as from the registry.
10:33:29| Info| Checking whether installer dotNetFx40_Full_x86_x64.exe is locally available
10:33:29| Info| Local package for Microsoft .NET Framework not found
10:33:29| Info| Impossible de trouver le programme d’installation .NET DOTNETFX\dotNetFx40_Full_x86_x64.exe.
10:33:29| Info| FWLink defined for Microsoft .NET Framework: go.microsoft.com/fwlink
10:33:30| Info| IsInstallerInstalled=1
10:33:30| Info| Windows Installer found is 5.0
10:33:30| Info| IsSqlCe32BitInstalled=0
10:33:30| Info| Get the job key value BITSLocalTempDir as from the registry.
10:33:30| Info| Checking whether installer SSCERuntime*-x86.msi is locally available
10:33:30| Info| Local package for Microsoft SQL Server Compact 3.5 Service Pack 2 not found
10:33:30| Info| Impossible de trouver le package d’installation Microsoft SQL Server Compact 3.5 SP1 sqlceSCERuntime.msi.
10:33:30| Info| FWLink defined for Microsoft SQL Server Compact 3.5 Service Pack 2: go.microsoft.com/fwlink
10:33:30| Info| IsSqlCe64BitInstalled=1
10:33:30| Info| IsReportViewerControlInstalled=1
10:33:30| Info| CIsIDCRL64Installed=0
10:33:30| Info| Get the job key value BITSLocalTempDir as from the registry.
10:33:30| Info| Checking whether installer wllogin_64.msi is locally available
10:33:30| Info| Local package for Assistant de connexion Windows Live ID not found
10:33:30| Info| Impossible de trouver le programme d’installation de l’Assistant de connexion Windows Live ID.
10:33:30| Info| FWLink defined for Assistant de connexion Windows Live ID: go.microsoft.com/fwlink
10:33:30| Info| CIsMSOIDCRL64Installed=1
10:33:30| Info| GetSIDOfLoggedOnUser: Starting
10:33:30| Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=2
10:33:30| Info| GetSIDOfLoggedOnUser: return code = 1314
10:33:30| Info| Using the following Language Pack msi - C:\Users\Hakim\outlook\MUISetup_1036_amd64.msi
10:33:30| Info| Initializing COM.
10:33:30| Info| Initialized COM.
10:33:30| Info| Initializing COM.
10:33:30| Info| Initialized COM.
10:33:30| Info| Get the job key value BITSLocalTempDir as from the registry.
10:33:30| Info| Get the job key value BITSLocalTempDir as from the registry.
10:33:30| Info| Get the job key value BITSLocalTempDir as from the registry.
10:33:30| Info| Connect to BITS.
10:33:30| Info| Get the job key value BITSLocalTempDir as from the registry.
10:33:30| Info| Open the registry key value BITSLocalTempDir for the download job.
10:33:30| Info| Set the job key value BITSLocalTempDir as C:\Users\Hakim\AppData\Local\Temp\MSCRM_{CB2FF893-04C7-4640-B5EC-9EE7EBF15279}.
10:33:30| Info| Find/create the local temporary directory C:\Users\Hakim\AppData\Local\Temp\MSCRM_{CB2FF893-04C7-4640-B5EC-9EE7EBF15279}.
10:33:30| Info| Requesting download of Microsoft .NET Framework installer from go.microsoft.com/fwlink.
10:33:30| Info| Create the job key value dotNetFx40_Full_x86_x64.exe in the registry.
10:33:30| Info| Set the job key value dotNetFx40_Full_x86_x64.exe as in the registry.
10:33:30| Info| Create a new job for file dotNetFx40_Full_x86_x64.exe.
10:33:30| Info| Open the registry key value dotNetFx40_Full_x86_x64.exe for the download job.
10:33:30| Info| Set the job key value dotNetFx40_Full_x86_x64.exe as {8BF9D649-1FA0-4645-8A12-46873E74DAD5}.
10:33:30| Info| Set the job guid {8BF9D649-1FA0-4645-8A12-46873E74DAD5} in the registry.
10:33:30|Warning| Failed to add the file C:\Users\Hakim\AppData\Local\Temp\MSCRM_{CB2FF893-04C7-4640-B5EC-9EE7EBF15279}\dotNetFx40_Full_x86_x64.exe to the created job. Error : 0x80070006.
10:33:31| Info| Clean up the BITS downloader.
10:33:31| Info| Uninitializing COM.
10:33:31| Info| Uninitialized COM.
10:33:31| Info| Requesting download of Microsoft .NET Framework installer from go.microsoft.com/fwlink.
10:33:31| Info| Requesting download of Microsoft SQL Server Compact 3.5 Service Pack 2 installer from go.microsoft.com/fwlink.
10:33:31| Info| Requesting download of Assistant de connexion Windows Live ID installer from go.microsoft.com/fwlink.
10:34:13| Info| Microsoft .NET Framework téléchargé sur C:\Users\Hakim\AppData\Local\Microsoft\Windows\INetCache\IE\GL447Z6Q\dotNetFx40_Full_x86_x64[1].exe
10:34:13| Info| Prereq component installer will use downloaded installer for dotNetFx40_Full_x86_x64.exe.
10:34:13| Info| Installer path for Microsoft .NET Framework set to C:\Users\Hakim\AppData\Local\Microsoft\Windows\INetCache\IE\GL447Z6Q\dotNetFx40_Full_x86_x64[1].exe
10:34:13| Info| Microsoft SQL Server Compact 3.5 Service Pack 2 téléchargé sur C:\Users\Hakim\AppData\Local\Microsoft\Windows\INetCache\IE\OVDVIIUA\SSCERuntime_x86-FRA[1].msi
10:34:13| Info| Prereq component installer will use downloaded installer for SSCERuntime*-x86.msi.
10:34:13| Info| Installer path for Microsoft SQL Server Compact 3.5 Service Pack 2 set to C:\Users\Hakim\AppData\Local\Microsoft\Windows\INetCache\IE\OVDVIIUA\SSCERuntime_x86-FRA[1].msi
10:34:13| Info| Assistant de connexion Windows Live ID téléchargé sur C:\Users\Hakim\AppData\Local\Microsoft\Windows\INetCache\IE\4F3ACP69\wllogin_64[1].msi
10:34:13| Info| Prereq component installer will use downloaded installer for wllogin_64.msi.
10:34:13| Info| Installer path for Assistant de connexion Windows Live ID set to C:\Users\Hakim\AppData\Local\Microsoft\Windows\INetCache\IE\4F3ACP69\wllogin_64[1].msi
10:34:13| Info| Querying current AutomaticUpdatesNotificationLevel
10:34:13| Info| Pausing Automatic Updates
10:34:14| Info| Automatic Updates paused
10:34:14| Info| Installation de Microsoft .NET Framework
10:34:14| Info| Launching external process:
10:34:14| Info| CmdLine: <"C:\Users\Hakim\AppData\Local\Microsoft\Windows\INetCache\IE\GL447Z6Q\dotNetFx40_Full_x86_x64[1].exe" /q /norestart /ChainingPackage NETFX4Beta2_DynamicsCRM>
10:34:14| Info| WorkingDir: <C:\Users\Hakim\AppData\Local\Microsoft\Windows\INetCache\IE\GL447Z6Q>
10:34:33| Info| L’installation de Microsoft .NET Framework est terminée. Code de sortie : 0. Résultat : Version installée : 4.0.30319.01
10:34:33| Info| Installation de Microsoft SQL Server Compact 3.5 Service Pack 2
10:34:33| Info| Fichier journal : C:\Users\Hakim\AppData\Local\Microsoft\MSCRM\Logs\sqlce.log
10:34:33| Info| Launching external process:
10:34:33| Info| CmdLine: <msiexec /i "C:\Users\Hakim\AppData\Local\Microsoft\Windows\INetCache\IE\OVDVIIUA\SSCERuntime_x86-FRA[1].msi" /LV* "C:\Users\Hakim\AppData\Local\Microsoft\MSCRM\Logs\sqlce.log" /qn REBOOT=ReallySuppress>
10:34:33| Info| WorkingDir: <C:\Users\Hakim\AppData\Local\Microsoft\Windows\INetCache\IE\OVDVIIUA>
10:34:46| Info| L’installation de Microsoft SQL Server Compact 3.5 Service Pack 2 est terminée. Code de sortie : 0. Résultat : Version installée : 3.5.8082
10:34:46| Info| Installation de Assistant de connexion Windows Live ID
10:34:46| Info| Launching external process:
10:34:46| Info| CmdLine: <msiexec /i "C:\Users\Hakim\AppData\Local\Microsoft\Windows\INetCache\IE\4F3ACP69\wllogin_64[1].msi" /LV* "C:\Users\Hakim\AppData\Local\Microsoft\MSCRM\Logs\idcrl.log" /qn REBOOT=ReallySuppress>
10:34:46| Info| WorkingDir: <C:\Users\Hakim\AppData\Local\Microsoft\Windows\INetCache\IE\4F3ACP69>
10:34:46| Info| L’installation de Assistant de connexion Windows Live ID est terminée. Code de sortie : 0. Résultat : Version installée : 6.500.3165.0
10:34:47| Info| Installation de Microsoft Dynamics CRM pour Outlook
10:34:47| Info| Launching external process:
10:34:47| Info| CmdLine: <msiexec /i "C:\Users\Hakim\outlook\Client.msi" /q INSTALLLEVEL="3" INSTALLTYPE="INSTALL" SOURCEFOLDER="C:\Users\Hakim\outlook" TARGETDIR="C:\Program Files\Microsoft Dynamics CRM" INSTALLDIR="C:\Program Files\Microsoft Dynamics CRM" /l+ "C:\Users\Hakim\AppData\Local\Microsoft\MSCRM\Logs\crm50clientmsi.log" LOGFILE="C:\Users\Hakim\AppData\Local\Microsoft\MSCRM\Logs\crm50clientmsi.log" ALLOWRUN="1" REBOOT=ReallySuppress NOSELECTION=1>
10:34:47| Info| WorkingDir: <C:\Users\Hakim\outlook>
10:35:51| Info| L’installation de Microsoft Dynamics CRM pour Outlook est terminée. Code de sortie : 0. Résultat : Version installée :
10:35:52| Info| Installation de Module linguistique
10:36:33| Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
10:36:33| Info| L’installation de Module linguistique est terminée. Code de sortie : 0. Résultat : Version installée :
10:36:33| Info| Adding current MUI language id to registry Key.
10:36:33| Info| Resuming automatic updates
10:36:33| Info| Uninitializing COM.
10:36:33| Info| Uninitialized COM.
10:36:33| Info| Initializing COM.
10:36:33| Info| Initialized COM.
10:36:33| Info| Created temporary regkey Software\Microsoft\MSCRMSetup
10:36:33| Info| Querying current AutomaticUpdatesNotificationLevel
10:36:33| Info| Pausing Automatic Updates
10:36:33| Info| Automatic Updates paused
10:36:33| Info| SearchCriteria: (IsInstalled=0) and (CategoryIDs contains '2f3d1aba-2192-47b4-9c8d-87b41f693af4')
10:37:03| Info| No filter to apply to search results.
10:38:07| Info| Download is complete -- elapsed time 64 seconds
10:38:07| Info| DownloadOperation HResult == 0x00000000
10:38:07| Info| OperationResultCode = Succeeded
10:38:07| Info| Download Updates successfully.
10:38:07| Info| Preparing to install updates
10:40:41| Info| Install Updates successfully.
10:40:41| Info| Resuming automatic updates
10:40:41| Info| Deleted temporary regkey Software\Microsoft\MSCRMSetup
10:40:41| Info| Microsoft Updates for Microsoft Dynamics CRM for Outlook has been installed successfully.
10:40:41| Info| Uninitializing COM.
10:40:41| Info| Uninitialized COM.
10:40:41| Info| Uninitializing COM.
10:40:41| Info| Uninitialized COM.
10:42:23| Info| Clean up the BITS downloader.
ge du programme d’installation a commencé le 04/06/2014 à 10:40:42 ===
10:40:42| Info| Bootstrap version: 5.0.9690.1992.
10:40:42| Info| User: Hakim.
10:40:42| Info| Clean up all the BITS related registry key values.
10:40:42| Info| Installation of Microsoft Dynamics CRM for Outlook succeeded.
10:42:23| Info| Clean up the BITS downloader.
10:42:23| Info| Clean up the BITS downloader.
10:42:23| Info| === La journalisation du démarrage du programme d’installation s’est terminée le 04/06/2014 à 10:42:23 ===
16:07:10| Info| === Setup bootstrap logging started 11/06/2014 16:07:10 ===
16:07:10| Info| Bootstrap version: 5.0.9690.1992.
16:07:10| Info| User: Hakim.
16:07:10| Info| Invoked with command line: "C:\Program Files\SetupClient.exe"
16:07:10| Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\Program Files
16:07:10| Info| Loading bootstrap library ClientSetup.dll
16:07:10| Info| Microsoft Dynamics CRM for Outlook is already installed.
16:07:20| Info| === Setup bootstrap logging ended 11/06/2014 16:07:20 ===
16:07:19| Info| Bootstrap version: 5.0.9690.1992.
16:07:19| Info| User: Hakim.
16:07:19| Info| Initializing COM.
16:07:19| Info| Initialized COM.
16:07:19| Info| Disk Space Available: 1856.00MB
16:07:19| Info| Current OS Version: 6.2.9200
16:07:20| Info| ServicePack:
16:07:20| Info| System Type: Workstation
16:07:20| Info| Suite Mask: 0x0300
16:07:20| Info| Getting MUI language id from registry Key.
16:07:20| Info| GetSIDOfLoggedOnUser: Starting
16:07:20| Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
16:07:20| Info| GetSIDOfLoggedOnUser: return code = 1314
16:07:20| Info| Initializing COM.
16:07:20| Info| Initialized COM.
16:07:20| Info| Installing Language Pack
16:07:20| Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
16:07:20| Info| Installation of Language Pack has completed. Exit code: 0. Result: Version installed:
16:07:20| Info| Adding current MUI language id to registry Key.
16:07:20| Info| Uninitializing COM.
16:07:20| Info| Uninitialized COM.
16:07:20| Info| Uninitializing COM.
16:07:20| Info| Uninitialized COM.
16:07:27| Info| Clean up the BITS downloader.
ted 11/06/2014 16:07:20 ===
16:07:20| Info| Bootstrap version: 5.0.9690.1992.
16:07:20| Info| User: Hakim.
16:07:20| Error| Repair of Microsoft Dynamics CRM for Outlook failed.
16:07:27| Info| Clean up the BITS downloader.
16:07:27| Info| Clean up the BITS downloader.
16:07:27| Info| === Setup bootstrap logging ended 11/06/2014 16:07:27 ===
16:41:59| Info| === Setup bootstrap logging started 11/06/2014 16:41:59 ===
16:41:59| Info| Bootstrap version: 5.0.9690.1992.
16:41:59| Info| User: Hakim.
16:41:59| Info| Invoked with command line: "C:\Program Files\Microsoft Dynamics CRM\SetupClient.exe"
16:41:59| Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\Program Files\Microsoft Dynamics CRM
16:42:00| Info| Loading bootstrap library ClientSetup.dll
16:42:00| Info| Microsoft Dynamics CRM for Outlook is already installed.
16:42:17|Warning| To continue uninstalling Microsoft Dynamics CRM for Outlook, you must close Outlook., Warning, OK
16:42:17| Info| InputResult: OK
16:42:25| Info| Are you sure you want to remove Microsoft Dynamics CRM for Outlook from this computer?, Question, Yes|No
16:42:25| Info| InputResult: Yes
16:42:26| Info| === Setup bootstrap logging ended 11/06/2014 16:42:26 ===
16:42:25| Info| Bootstrap version: 5.0.9690.1992.
16:42:25| Info| User: Hakim.
16:42:25| Info| Initializing COM.
16:42:25| Info| Initialized COM.
16:42:25| Info| Disk Space Available: 964.00MB
16:42:26| Info| Current OS Version: 6.2.9200
16:42:26| Info| ServicePack:
16:42:26| Info| System Type: Workstation
16:42:26| Info| Suite Mask: 0x0300
16:42:26| Info| Getting MUI language id from registry Key.
16:42:26| Info| GetSIDOfLoggedOnUser: Starting
16:42:26| Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
16:42:26| Info| GetSIDOfLoggedOnUser: return code = 1314
16:42:26| Info| Initializing COM.
16:42:26| Info| Initialized COM.
16:42:26| Info| Installing Language Pack
16:42:26| Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
16:42:26| Info| Installation of Language Pack has completed. Exit code: 0. Result: Version installed:
16:42:26| Info| Adding current MUI language id to registry Key.
16:42:26| Info| Uninitializing COM.
16:42:26| Info| Uninitialized COM.
16:42:26| Info| Uninitializing COM.
16:42:26| Info| Uninitialized COM.
16:42:32| Info| Clean up the BITS downloader.
ted 11/06/2014 16:42:26 ===
16:42:26| Info| Bootstrap version: 5.0.9690.1992.
16:42:26| Info| User: Hakim.
16:42:26| Error| Uninstall of Microsoft Dynamics CRM for Outlook failed.
16:42:32| Info| Clean up the BITS downloader.
16:42:32| Info| Clean up the BITS downloader.
16:42:32| Info| === Setup bootstrap logging ended 11/06/2014 16:42:32 ===
10:54:15| Info| === Setup bootstrap logging started 12/06/2014 10:54:15 ===
10:54:15| Info| Bootstrap version: 5.0.9690.1992.
10:54:15| Info| User: Hakim.
10:54:15| Info| Invoked with command line: "C:\Program Files\Client\SetupClient.exe"
10:54:15| Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\Program Files\Client
10:54:15| Info| Loading bootstrap library ClientSetup.dll
10:54:16| Info| Microsoft Dynamics CRM for Outlook is already installed.
10:54:24| Info| === Setup bootstrap logging ended 12/06/2014 10:54:24 ===
10:54:22| Info| Bootstrap version: 5.0.9690.1992.
10:54:22| Info| User: Hakim.
10:54:22| Info| Initializing COM.
10:54:22| Info| Initialized COM.
10:54:22| Info| Disk Space Available: 2585.00MB
10:54:23| Info| Current OS Version: 6.1.7600
10:54:23| Info| ServicePack:
10:54:23| Info| System Type: Workstation
10:54:23| Info| Suite Mask: 0x0300
10:54:23| Info| Getting MUI language id from registry Key.
10:54:23| Info| GetSIDOfLoggedOnUser: Starting
10:54:23| Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
10:54:23| Info| GetSIDOfLoggedOnUser: return code = 1314
10:54:24| Info| Initializing COM.
10:54:24| Info| Initialized COM.
10:54:24| Info| Installing Language Pack
10:54:24| Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
10:54:24| Info| Installation of Language Pack has completed. Exit code: 0. Result: Version installed:
10:54:24| Info| Adding current MUI language id to registry Key.
10:54:24| Info| Uninitializing COM.
10:54:24| Info| Uninitialized COM.
10:54:24| Info| Uninitializing COM.
10:54:24| Info| Uninitialized COM.
10:54:27| Info| Clean up the BITS downloader.
ted 12/06/2014 10:54:24 ===
10:54:24| Info| Bootstrap version: 5.0.9690.1992.
10:54:24| Info| User: Hakim.
10:54:24| Error| Repair of Microsoft Dynamics CRM for Outlook failed.
10:54:27| Info| Clean up the BITS downloader.
10:54:27| Info| Clean up the BITS downloader.
10:54:27| Info| === Setup bootstrap logging ended 12/06/2014 10:54:27 ===
11:00:19| Info| === Setup bootstrap logging started 12/06/2014 11:00:19 ===
11:00:19| Info| Bootstrap version: 5.0.9690.1992.
11:00:19| Info| User: Hakim.
11:00:20| Info| Invoked with command line: C:\Users\Hakim\SetupClient.exe
11:00:20| Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\Users\Hakim
11:00:20| Info| Loading bootstrap library ClientSetup.dll
11:00:20| Info| Microsoft Dynamics CRM for Outlook is already installed.
11:00:28| Info| === Setup bootstrap logging ended 12/06/2014 11:00:28 ===
11:00:26| Info| Bootstrap version: 5.0.9690.1992.
11:00:26| Info| User: Hakim.
11:00:26| Info| Initializing COM.
11:00:26| Info| Initialized COM.
11:00:27| Info| Disk Space Available: 2386.00MB
11:00:27| Info| Current OS Version: 6.2.9200
11:00:27| Info| ServicePack:
11:00:27| Info| System Type: Workstation
11:00:27| Info| Suite Mask: 0x0300
11:00:27| Info| Getting MUI language id from registry Key.
11:00:27| Info| GetSIDOfLoggedOnUser: Starting
11:00:27| Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
11:00:27| Info| GetSIDOfLoggedOnUser: return code = 1314
11:00:27| Info| Initializing COM.
11:00:27| Info| Initialized COM.
11:00:27| Info| Installing Language Pack
11:00:27| Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
11:00:27| Info| Installation of Language Pack has completed. Exit code: 0. Result: Version installed:
11:00:27| Info| Adding current MUI language id to registry Key.
11:00:28| Info| Uninitializing COM.
11:00:28| Info| Uninitialized COM.
11:00:28| Info| Uninitializing COM.
11:00:28| Info| Uninitialized COM.
11:00:30| Info| Clean up the BITS downloader.
ted 12/06/2014 11:00:28 ===
11:00:28| Info| Bootstrap version: 5.0.9690.1992.
11:00:28| Info| User: Hakim.
11:00:28| Error| Repair of Microsoft Dynamics CRM for Outlook failed.
11:00:30| Info| Clean up the BITS downloader.
11:00:30| Info| Clean up the BITS downloader.
11:00:30| Info| === Setup bootstrap logging ended 12/06/2014 11:00:30 ===
11:26:44| Info| === Setup bootstrap logging started 12/06/2014 11:26:44 ===
11:26:44| Info| Bootstrap version: 5.0.9690.1992.
11:26:44| Info| User: Hakim.
11:26:44| Info| Invoked with command line: "C:\Program Files\Client\SetupClient.exe"
11:26:44| Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\Program Files\Client
11:26:45| Info| Loading bootstrap library ClientSetup.dll
11:26:45| Info| Microsoft Dynamics CRM for Outlook is already installed.
11:26:52| Info| === Setup bootstrap logging ended 12/06/2014 11:26:52 ===
11:26:50| Info| Bootstrap version: 5.0.9690.1992.
11:26:50| Info| User: Hakim.
11:26:50| Info| Initializing COM.
11:26:50| Info| Initialized COM.
11:26:50| Info| Disk Space Available: 1435.00MB
11:26:51| Info| Current OS Version: 6.2.9200
11:26:51| Info| ServicePack:
11:26:51| Info| System Type: Workstation
11:26:51| Info| Suite Mask: 0x0300
11:26:51| Info| Getting MUI language id from registry Key.
11:26:51| Info| GetSIDOfLoggedOnUser: Starting
11:26:51| Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
11:26:51| Info| GetSIDOfLoggedOnUser: return code = 1314
11:26:51| Info| Initializing COM.
11:26:51| Info| Initialized COM.
11:26:51| Info| Installing Language Pack
11:26:51| Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
11:26:51| Info| Installation of Language Pack has completed. Exit code: 0. Result: Version installed:
11:26:51| Info| Adding current MUI language id to registry Key.
11:26:52| Info| Uninitializing COM.
11:26:52| Info| Uninitialized COM.
11:26:52| Info| Uninitializing COM.
11:26:52| Info| Uninitialized COM.
11:26:54| Info| Clean up the BITS downloader.
ted 12/06/2014 11:26:52 ===
11:26:52| Info| Bootstrap version: 5.0.9690.1992.
11:26:52| Info| User: Hakim.
11:26:52| Error| Repair of Microsoft Dynamics CRM for Outlook failed.
11:26:54| Info| Clean up the BITS downloader.
11:26:54| Info| Clean up the BITS downloader.
11:26:54| Info| === Setup bootstrap logging ended 12/06/2014 11:26:54 ===
14:58:51| Info| === Setup bootstrap logging started 12/06/2014 14:58:51 ===
14:58:51| Info| Bootstrap version: 5.0.9690.1992.
14:58:51| Info| User: Hakim.
14:58:51| Info| Invoked with command line: "C:\Program Files\Microsoft Dynamics CRM\SetupClient.exe"
14:58:51| Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\Program Files\Microsoft Dynamics CRM
14:58:51| Info| Loading bootstrap library ClientSetup.dll
14:58:51| Info| Microsoft Dynamics CRM for Outlook is already installed.
14:58:58| Info| Are you sure you want to remove Microsoft Dynamics CRM for Outlook from this computer?, Question, Yes|No
14:58:58| Info| InputResult: Yes
14:59:00| Info| === Setup bootstrap logging ended 12/06/2014 14:59:00 ===
14:58:58| Info| Bootstrap version: 5.0.9690.1992.
14:58:58| Info| User: Hakim.
14:58:58| Info| Initializing COM.
14:58:58| Info| Initialized COM.
14:58:58| Info| Disk Space Available: 1057.00MB
14:58:59| Info| Current OS Version: 6.2.9200
14:58:59| Info| ServicePack:
14:58:59| Info| System Type: Workstation
14:58:59| Info| Suite Mask: 0x0300
14:58:59| Info| Getting MUI language id from registry Key.
14:58:59| Info| GetSIDOfLoggedOnUser: Starting
14:58:59| Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
14:58:59| Info| GetSIDOfLoggedOnUser: return code = 1314
14:58:59| Info| Initializing COM.
14:58:59| Info| Initialized COM.
14:58:59| Info| Installing Language Pack
14:59:00| Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
14:59:00| Info| Installation of Language Pack has completed. Exit code: 0. Result: Version installed:
14:59:00| Info| Adding current MUI language id to registry Key.
14:59:00| Info| Uninitializing COM.
14:59:00| Info| Uninitialized COM.
14:59:00| Info| Uninitializing COM.
14:59:00| Info| Uninitialized COM.
14:59:10| Info| Clean up the BITS downloader.
ted 12/06/2014 14:59:00 ===
14:59:00| Info| Bootstrap version: 5.0.9690.1992.
14:59:00| Info| User: Hakim.
14:59:00| Error| Uninstall of Microsoft Dynamics CRM for Outlook failed.
14:59:10| Info| Clean up the BITS downloader.
14:59:10| Info| Clean up the BITS downloader.
14:59:10| Info| === Setup bootstrap logging ended 12/06/2014 14:59:10 ===
15:14:52| Info| === Setup bootstrap logging started 12/06/2014 15:14:52 ===
15:14:52| Info| Bootstrap version: 5.0.9690.1992.
15:14:52| Info| User: Hakim.
15:14:52| Info| Invoked with command line: "C:\Program Files\Microsoft Dynamics CRM\SetupClient.exe"
15:14:52| Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\Program Files\Microsoft Dynamics CRM
15:14:52| Info| Loading bootstrap library ClientSetup.dll
15:14:52| Info| Microsoft Dynamics CRM for Outlook is already installed.
15:14:57|Warning| To continue uninstalling Microsoft Dynamics CRM for Outlook, you must close Outlook., Warning, OK
15:14:57| Info| InputResult: OK
15:15:04| Info| Are you sure you want to remove Microsoft Dynamics CRM for Outlook from this computer?, Question, Yes|No
15:15:04| Info| InputResult: Yes
15:15:05| Info| === Setup bootstrap logging ended 12/06/2014 15:15:05 ===
15:15:04| Info| Bootstrap version: 5.0.9690.1992.
15:15:04| Info| User: Hakim.
15:15:04| Info| Initializing COM.
15:15:04| Info| Initialized COM.
15:15:04| Info| Disk Space Available: 1050.00MB
15:15:05| Info| Current OS Version: 6.2.9200
15:15:05| Info| ServicePack:
15:15:05| Info| System Type: Workstation
15:15:05| Info| Suite Mask: 0x0300
15:15:05| Info| Getting MUI language id from registry Key.
15:15:05| Info| GetSIDOfLoggedOnUser: Starting
15:15:05| Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
15:15:05| Info| GetSIDOfLoggedOnUser: return code = 1314
15:15:05| Info| Initializing COM.
15:15:05| Info| Initialized COM.
15:15:05| Info| Installing Language Pack
15:15:05| Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
15:15:05| Info| Installation of Language Pack has completed. Exit code: 0. Result: Version installed:
15:15:05| Info| Adding current MUI language id to registry Key.
15:15:05| Info| Uninitializing COM.
15:15:05| Info| Uninitialized COM.
15:15:05| Info| Uninitializing COM.
15:15:05| Info| Uninitialized COM.
15:15:05| Info| === Setup bootstrap logging started 12/06/2014 15:15:05 ===
15:15:05| Info| Bootstrap version: 5.0.9690.1992.
15:15:05| Info| User: Hakim.
15:15:06| Error| Uninstall of Microsoft Dynamics CRM for Outlook failed.
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I have the same question (0)
Hello Haks,
By looking at the trace file everything was running smoothly and at the time 15:15:06| the uninstallation of the Outlook client failed. I would suggest you to let us know the steps from the start how you started uninstallation of the Client , and just give the screen shots of error message which you are facing.
Gayatri Shevde
Support Engineer
Microsoft dynamics CRM
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