D365 On Premise UCI cannot access Service Activities or Equipment entities

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Posted on by KP838

Hello everyone!

We are working on setting up the UCI on premise (version 9.0.15.9). There is a major issue where we cannot get to Service Activities, Equipment or Reports from the UCI, but they are available if you switch to the classic interface. They show up in the SiteMap, and in the UCI Solution, but they are no where to be found in the interface. Service Activities no longer are listed with all Activities, or as related to other entities, such as Cases

When testing online (9.1), I had to download the Service Scheduling Module in order for the Service Activities and Equipment entity to show in the online UCI. However, we are no longer moving to the cloud and are staying On Premise. I cannot find any solutions that would be for On Premise.

Does anyone know how to get these entities available?

Thanks!!

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a33ik 84,331 Most Valuable Professional on at

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Hello,

I would recommend to get in touch with Microsoft, open a ticket and ask for support.

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KP838 67 on at

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We are on premise and have to pay for MS support.

I am really looking to see if anyone else has had this issue and what they did to solve it. MS taking away such important and widely used entities in the UCI doesn't seem correct.

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a33ik 84,331 Most Valuable Professional on at

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I understand that you will have to pay for the ticket.

I recommended to to get in touch with the support because the probability that you'll get an answer in short term is much higher than waiting for an answer you can get here. But it's up to you. Good luck!

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Brandon Sambat on at

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Hello and thank you for using the Dynamics Communities. You are correct that the current UCI On Premise does not have the ability to show Service Activities. The entity can be added into the site map. However, a message will state that this entity will not be shown when the App is running.

Based on the documentation docs.microsoft.com/.../service-entities the Service Scheduling and Customer Service Hub solutions would have to be installed. Unfortunately, Microsoft doesn't have an ETA on when these solutions would be available for On Premise.

My recommendation would be to submit an Idea request at the following website experience.dynamics.com/.../.

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