web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Business Card Scan
Customer experience | Sales, Customer Insights,...
Suggested Answer

Business Card Scan

(0) ShareShare
ReportReport
Posted on by aweisscrm 230
I am currently testing the Business Card Scan feature on contacts and leads. Unfortunately, there is always an error message.
As a system administrator, this should be possible. What should be considered? 
I have the same question (0)
  • Suggested answer
    RudyZhang Profile Picture
    RudyZhang Microsoft Employee on at
    Based on the information you have provided, we are unable to determine the specific error you are experiencing while using the /Business Card Scan/ feature in D365 Sales.
     
    Would you be able to provide us with more information about this error? For example, an error code or an image containing the error message. This will help us to better pinpoint the cause of the problem.
     
    Here are some of our guesses about the problem
    1. According to the official documentation, you must have a D365 Sales Premium/Enterprise license to use this feature, please check if you have this license.
    https://learn.microsoft.com/en-us/dynamics365/sales/scan-business-cards#license-and-role-requirements
     
    2./Business Card Scan/ is part of the /Ai Builder/ feature, the use of the Ai Builder feature has different restrictions in different regions, please refer to the documentation in the link below.
    https://learn.microsoft.com/en-us/ai-builder/availability-region#availability-and-release-status-of-features-by-region
     
     
    I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.
     
    Best Regards,
    Rudy Zhang

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 162 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 134

#3
Jimmy Passeti Profile Picture

Jimmy Passeti 55 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans