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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / "Application fail...
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"Application failed to load - not stack available" error

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Posted on by FOD 5

I am setting up a new CRM Dynamics 365 on a G-Cloud (sandbox as well as production environment).

As a general admin role, all goes well. Unfortunately as a user, I keep facing the issue mentioned below. 

Is there anybody can help me to solve this issue. 

(1) first of all, this message appears when trying to load the application 

Screenshot-_2800_25_2900_.png

(2) Followed by 

Screenshot-_2800_26_2900_.png

(3) When clicking on "technical details", the following message appears:  (not very helpful) 

8306.Screenshot-_2800_27_2900_.png

(4) I tried running the bot and the bot tells me "all is fine - no issues found" and "all security settings are fine". 

(5) I used several browsers, made sure I removed the Cookies, etc. 

Does anybody has a suggestion where the issue is and what I can do to have it up and running? 

I might have missed something when setting this up, but I don't see it at the moment. 

Thank you for your feedback! 

  • steadyF0x Profile Picture
    steadyF0x 10 on at
    RE: "Application failed to load - not stack available" error

    Ok, had to go a little further. Remove users from role, remove role from app sharing(model-driven), re-create role (by copying from another existing role which is slightly more permissive), add users back into the role, re-share app to user role, and it's working again.

  • steadyF0x Profile Picture
    steadyF0x 10 on at
    RE: "Application failed to load - not stack available" error

    Hi gents. Same issue here...

    None of the suggested methods above has yielded any positive results.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: "Application failed to load - not stack available" error

    Apologies - forgot about this... It does look to relate to the Security role, though in my case I already had the SysAdmin role. In the end I used another profile to remove my SysAdmin permission and gave a different security role and logged on again - everything loaded up fine. Then granted myself SysAdmin again and again it loaded up fine - so my guess is that something within the security model is getting corrupt and just granting a user a different role just flushes out the corruption allowing you to reset a users permissions and give them back their original role.

  • Suggested answer
    QuentinF Profile Picture
    QuentinF 5 on at
    RE: "Application failed to load - not stack available" error

    Hi guys - we had this issue too... we were very confused to say the least.  We found out that the team member couldn't see the 'Environment' even though they were a member and had roles assigned.  I then created a Security Group, added the Security Group to the Environment, and added Users to the Security Group, and it now works...  so - maybe that can help some of you if you're having a similar issue...

    Quentin...   @RobinCC community.dynamics.com/.../bipin-kumar community.dynamics.com/.../fod

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: "Application failed to load - not stack available" error

    Getting exactly the same. Couple of interesting additional points:

    1) I've got the sys admin role, so can't see how it's permissions based.

    2) I can access if I go through my companies Citrix virtual machine, but if I try from Edge on my local machine I get this behaviour - so again, it can't be permission/profile based.

    All indications are that it's a browser issue, but I've tried clearing my cache and creating a new browser profile, but still getting the same.

    Please say if anyone gets a fix.

  • Armine DD Profile Picture
    Armine DD 280 on at
    RE: "Application failed to load - not stack available" error

    Hi Jenn, I tried with sys admin role and it worked, so I copied it for the user and removed some entities that he was not supposed to access. not a professional solution, but works

  • Jenn_STEP Profile Picture
    Jenn_STEP 100 on at
    RE: "Application failed to load - not stack available" error

    Also receiving this error. If anyone has a fix?

  • Paul Rigby Profile Picture
    Paul Rigby 10 on at
    RE: "Application failed to load - not stack available" error

    Hi,

    Can someone share the fix for this problem please? We are also experiencing this issue with a user trying to access one of our apps.

    Thanks in advance 

    Paul

  • Armine DD Profile Picture
    Armine DD 280 on at
    RE: "Application failed to load - not stack available" error

    Hi FOD, I am experiencing the same issue. Let me know if you resolved it with security roles

  • FOD Profile Picture
    FOD 5 on at
    RE: "Application failed to load - not stack available" error

    Thank you for the suggestion Binpin. I'll remove and redefine the security roles and I come back with the outcome.

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