SetStateRequest message request is deprecated BUT how to re-open a CASE?

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Posted on by bernhards

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Coming from that https://docs.microsoft.com/en-us/dotnet/api/microsoft.crm.sdk.messages.setstaterequest?view=dynamics-general-ce-9 i tried to re-open a closed case with Update:

Entity incidentMakeWriteable = new Entity("incident");
incidentMakeWriteable.Id = incidentToUpdate.Id;

incidentMakeWriteable["statecode"] = new OptionSetValue(0);
incidentMakeWriteable["statuscode"] = new OptionSetValue(1);

service.Update(incidentMakeWriteable); // Will throw an exception here

service.Update(incidentToUpdate);

incidentMakeWriteable["statecode"] = new OptionSetValue(stateCode);
incidentMakeWriteable["statuscode"] = new OptionSetValue(statusCode);

Exception: This case has already been resolved. Close and reopen the case record to see the updates.

Any ideas?

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bernhards 417 on at

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RE: SetStateRequest message request is deprecated BUT how to re-open a CASE?

The cause was a another plugin that got triggered.
Rawish Kumar 13,756 on at

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RE: SetStateRequest message request is deprecated BUT how to re-open a CASE?

did you try to use update request class ? docs.microsoft.com/.../gg327638%28v%3dcrm.8%29