issue with printing Purchase Order

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Posted on by Hatimali84

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Hi all,

We are having an issue with a purchase order print for one vendor only. There are few other purchase order for the same vendor and we are able to print but for this PO, whenever we print, it crashes BC and we get this error.

Is it only happening with this PO, everything else is working fine.

I have also checked all the document layouts and compared them with other vendors, all same.

This is the filter setting we have and it is same for all other PO's

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Dynamics 365 Business Central

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Yi Yong 2,647 Super User 2026 Season 1 on at

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Hello Hatimali,

You are printing from a customized report. The design of the report may have run into problems with the data.

You could try looking at the Admin Center's Telemetry to see if there is any clue.

Otherwise, it will be best to seek help from the technical who designed it.

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Jun Wang 8,208 Moderator on at

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what happens if you print PO by specifying a range that includes that po?

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Valentin Castravet 32,152 Super User 2026 Season 1 on at

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Agreed with Yi Yong, it seems like an issue with the custom report. To test, you can try printing the same PO with an out of the box report/layout that comes with the system. If there are no issues, that will confirm something is wrong with the custom report.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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Hatimali84 663 on at

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Its only happening with 1 PO.

the error on telemetry is not very helpful

AL ErrorCode:Xml:TargetInvocation Connection type:WebClient Message: StackTrace:

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Valentin Castravet 32,152 Super User 2026 Season 1 on at

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Did you test to see if it happens with a different report/layout when printing the same PO no.?

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Hatimali84 663 on at

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I ran the report with other formats as well and getting the same error.

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Yi Yong 2,647 Super User 2026 Season 1 on at

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Hello,

What about printing using the default layout (Standard Purchase Order (Word)?

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YUN ZHU 99,055 Super User 2026 Season 1 on at

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Hi, This report uses a custom layout. Are there any other extensions?
If you uninstall the extension and use the standard layout file without any problems, please check your report extension code and layout file.

Thanks.

ZHU

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Hatimali84 663 on at

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Hi All,

The issue is resolved.

The problem was with the PO Lines. There were 2 special characters in the description which were causing the print to fail.

I had checked all other PO's and they were printing as expected. It was only this 1 PO which was causing print issue.

The custom report and extensions were working as expected.

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