Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Automatic creation of ...
Microsoft Dynamics CRM (Archived)

Automatic creation of Queue items in CRM 2011

(0) ShareShare
ReportReport
Posted on by rgomezj 60

Hello,

I have a CRM 2011 instance where all the times I create an account or an opportunity directly in the Web site, a "Queue item" record is created. I was wondering if there is some setting to make this happen but just don't find where it is. Anyone know about this feature in CRM? Creating queue items whenever Accounts/Opportunities are created

I also checked if there is a workflow in the environment creating this queue item but didn't find any workflow with such behavior

Regards,

*This post is locked for comments

  • Verified answer
    rgomezj Profile Picture
    rgomezj 60 on at
    RE: Automatic creation of Queue items in CRM 2011

    I just identified where this is handled, it is at the entity level. The setting "Automatically move records to the owner's default queue when a record is created or assigned."

    0844.Queues.png

  • rgomezj Profile Picture
    rgomezj 60 on at
    RE: Automatic creation of Queue items in CRM 2011

    It is a user Queue. Good idea about dependencies ,  I just checked but only Entity relationship items are shown, along with three Application Ribbon dependencies, and a Dashboard

  • David Jennaway Profile Picture
    David Jennaway 14,063 on at
    RE: Automatic creation of Queue items in CRM 2011

    Which queue are the items in ? Is it a user queue, or a generic queue ? This should help track down what is causing this.

    You can also check the dependencies on the queue entity. If a workflow process is creating queue items, it will have a dependency on the queue entity

  • rgomezj Profile Picture
    rgomezj 60 on at
    RE: Automatic creation of Queue items in CRM 2011

    yes, I still have the issue though. Thanks

  • rgomezj Profile Picture
    rgomezj 60 on at
    RE: Automatic creation of Queue items in CRM 2011

    No, I also checked plugins and didn't find anything creating the queue items, so I thought it was some default behavior in 2011. Thanks for your response

  • Mahendar Pal Profile Picture
    Mahendar Pal 45,095 on at
    RE: Automatic creation of Queue items in CRM 2011

    Hi,

    There is no out of the box functionality to create queue item when account record is created, did you check if there is any plugin on account/opportunity create ??

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,235 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans