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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / When we are changing t...
Customer experience | Sales, Customer Insights,...
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When we are changing the owner of the Queue will it affect anything when changing?

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Posted on by Elena Zakopniuk 65

In the past we created a Queue where the owner is a user, now we want to change the owner of the Queue to the team and we want to be sure it won't effect anything in CRM. Any advices?  

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    Nya Profile Picture
    Nya 29,060 on at
    RE: When we are changing the owner of the Queue will it affect anything when changing?

    Hi,

    Please refer to the following documentation to know more about the impact caused by changing owner of a record.

    Use record-based security to control access to records (Developer Guide for Dynamics 365 Customer Engagement) | Microsoft Docs

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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