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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Combine consent and su...
Customer experience | Sales, Customer Insights,...
Answered

Combine consent and subscriptions request messages

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Posted on by Community Member

Hello community,

in Dynamics 365 Marketing we normally need two required E-Mail request Messages (one for consent and one for subscriptions) and two "thank you" pages when activating the double opt-in process.

Is there a possibility to make this procedure much easier in combinig these two E-mails in one request message?

The Background is the following:

One of our customers has only two levels of consent (yes or no) and the wish is to have only one E-Mail request message when subscribing for a Newsletter which also includes the confirmation for the consent.

Thanks in advanve and best regards

Alexander

I have the same question (0)
  • Fabio Branco Profile Picture
    Fabio Branco Microsoft Employee on at

    Hello Alexander,

    Thank you for sharing the feedback

    Honestly, I am not aware it it's possible to achieve this result. I would perpahps open a post in the Dynamics 365 Application Ideias requesting this feature request, experience.dynamics.com/.../

    I would recomend the customer to open a support ticket with Microsoft, in case they more information about the subscription process

  • Verified answer
    Petit Hibou Profile Picture
    Petit Hibou on at

    Hi Alexander,

    it might be possible that our new feature for double opt-in releasing in spring will address your question. It will allow for to set up DoI on a form level and send one confirmation for several subscriptions and consent.

    Br

    Elena

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