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You do not have permission to open the application - Dynamics 365 App for Outlook

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Posted on by 412

Hello everyone! 

I have an issue where the user is being given the following error when accessing Dynamics 365 for Outlook app:

pastedimage1620975818677v1.png

The user has the D365 app for Outlook User security role to his user. I have also checked that the Mailbox entity from the Business Management tab (of the mentioned security role) has privileges:

pastedimage1620975818678v2.png

I have also added privileges to the Record Creation and Update Rule:

pastedimage1620975818679v3.png

(The above 2 with regards to the Mailbox and Record Creation and Update Rule entities were found on the Microsoft support documentation).

Are there any suggestions or anything that I might have missed, please? 

Thank you in advanced,

Marie

  • Suggested answer
    Torrado Profile Picture
    Torrado 1,270 on at
    RE: You do not have permission to open the application - Dynamics 365 App for Outlook

    Hello,

    Based on the error message, it's clearly a case where privileges are missing. Please check the privileges around the entities that you are displaying as part of the Form subgrids.

    Hope this helps you.

    Please mark the answer as verified if helpful. That will help others in future..

  • fran2105 Profile Picture
    fran2105 412 on at
    RE: You do not have permission to open the application - Dynamics 365 App for Outlook

    The account has the following privileges for the Dynamics 365 App for Outlook User security role:

    pastedimage1620982733329v1.png

    There are no privileges for the lead and opportunity entities. However, the user does have privileges in the Sales Professional roles for the lead and opportunity.

    [quote user="Lu Hao"]

    Hi Marie,

    According to the first screenshot, it seems that the user lacks the privilege of an entity and therefore cannot access the record.

    Please check if the user has the access privilege of Activity, Opportunity and Case.

    pastedimage1620980787811v1.png

    [/quote]
  • LuHao Profile Picture
    LuHao 40,872 on at
    RE: You do not have permission to open the application - Dynamics 365 App for Outlook

    Hi Marie,

    According to the first screenshot, it seems that the user lacks the privilege of an entity and therefore cannot access the record.

    Please check if the user has the access privilege of Activity, Opportunity and Case.

    pastedimage1620980787811v1.png

  • fran2105 Profile Picture
    fran2105 412 on at
    You do not have permission to open the application - Dynamics 365 App for Outlook

    Hello everyone! 

    I have an issue where the user is being given the following error when accessing Dynamics 365 for Outlook app:

    pastedimage1620974287102v1.png

    The user has the D365 app for Outlook User security role to his user. I have also checked that the Mailbox entity from the Business Management tab (of the mentioned security role) has privileges:

    pastedimage1620974817497v3.png

    I have also added privileges to the Record Creation and Update Rule:

    pastedimage1620974950972v4.png

    (The above 2 with regards to the Mailbox and Record Creation and Update Rule entities were found on the Microsoft support documentation).

    Are there any suggestions or anything that I might have missed, please? 

    Thank you in advanced,

    Marie

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