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Do the Mobile Apps work with CRM Online?

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Posted on by ginnibobinni

Everything I find about the mobile apps says 'on-prem' - is this not available to us if we use D365 CRM online only??

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Pradeep Rai 5,489 Moderator on at

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Hi,

Please refer below link to get mobile app for online.

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/dynamics-365-phones-tablets-users-guide-onprem?view=op-9-1

Thanks,

Pradeep

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ginnibobinni 5 on at

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So, I guess, based on this title "Use Dynamics 365 for phones and tablets to run Dynamics 365 Customer Engagement (on-premises) apps" it is NOT available if we only work in the cloud (online), not on-prem?

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Pradeep Rai 5,489 Moderator on at

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Hi,

The steps are same.

You can use below link to get the download link
https://docs.microsoft.com/en-us/dynamics365/mobile-app/install-dynamics-365-for-phones-and-tablets?view=op-9-1

In above link you will find below screen and Upon click we will redirect to respective Android, IOS stores.

IOS store snap:

Once you download the app on mobile then with login cred you can access the dynamic in mobile.

For signup steps you can refer below link

https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/dynamics-365-phones-tablets-users-guide-onprem?view=op-9-1#sign-in

Hope this helps.

Thanks,
Pradeep.

Please mark this as VERIFIED. if it helps.

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Ran Zhang Microsoft Employee on at

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Hi Ginni,

We do provide Microsoft Dynamics Mobile App in app store which connects any online instances.

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