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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Autoincrement custom ID
Microsoft Dynamics CRM (Archived)

Autoincrement custom ID

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Posted on by CSD365 125

Hi,

My customer would like to have a custom Case ID which should looks like this: 78800 (for example). I have created an additional entity and mechanism, described in below article:

https://www.encorebusiness.com/blog/dynamics-crm-auto-number-entities/

Unfortunately customers send an email to queue mailbox and it convert it to activites in Dynamics 365 and then to cases in the same intervall poll the custom ID is the same.

Do you have any idea, how can I create autoincrementation field in Dynamics 365 for cases?

I haven't created any plugins for Dynamics 365 yet so I don't have any experience in it.

Or maybe do you have any idea how to convert string to int in calculate field? I would be able to use functions like trim left and trim right to achieve only numbers from Case ID, but I will have to add some number to have appropriate Custom ID.

Thanks in advance!

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I have the same question (0)
  • CSD365 Profile Picture
    CSD365 125 on at
    RE: Autoincrement custom ID

    Hi Nithya,

    You have solved my issue :)

    Thank you!

  • Suggested answer
    Pawar Pravin Profile Picture
    Pawar Pravin 5,237 on at
    RE: Autoincrement custom ID

    Hi Dominik,

    I want recommend to you please do use third entity configuration whatever number format you want to create.

    Using plugin you can assign that number to case ID while creating case record. On create of case every time just update old number in config entity.

    Else you can use Auto number solution as well for auto increment.

    Hope this help you ... !!!

    Regards, Pravin

  • Verified answer
    Nithya Gopinath Profile Picture
    Nithya Gopinath 17,078 on at
    RE: Autoincrement custom ID

    Hi Dominik,

    You can use the Auto Number Manager tool in XRMToolBox to achieve this functionality.

    http://anm.xrmtoolbox.com/

    You can download XrmToolBox from the link below.

    https://www.xrmtoolbox.com/

    Hope this helps.

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