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2Why does a new activity added to Case record not update the modified date on the Case record itself?
You would think any changes to child records associated with a parent record would cause the parent record to update as well.
You would think any changes to child records associated with a parent record would cause the parent record to update as well.
As a person monitoring cases, I would like to see when any new activity occurs that affects the case. Or is there a way for me to pull the new activity and show the related case?
Thanks.
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