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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Bulk Email Stuck as Pe...
Microsoft Dynamics CRM (Archived)

Bulk Email Stuck as Pending

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Posted on by Mark Seaton-Fry 35

I have been having an issue with Bulk emails being stuck as pending.

Individual emails can be sent via Dynamics CRM Online but whenever we try a bulk email it gets stuck as pending.

I have checked the settings and the pending gap time is 10 mins and it is set to use Microsoft Dynamics CRM for Outlook for sending emails

I have enabled tracing and below is a log of the errors when I try to send the bulk mail.

# CRM Tracing Version 1.1 Unmanaged

# LocalTime: 2013-09-05 11:58:50.781

# Categories: *:Verbose

# Schedule: No registry key - using default value: Daily

# ComputerName: L530-THINKPAD-8

# CRMVersion: 5.0.9690.3233

[2013-09-05 11:58:50.781] Process:OUTLOOK |Thread:9724 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CExplorerEventsRoot::FolderSwitchInternal File: c:\bt\42820\src\application\outlook\addin\explorerevents.cpp Line: 270

>hr = 0x80070057

[2013-09-05 11:58:59.802] Process:OUTLOOK |Thread:9724 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CInspectorsEventsHandler_12::NewInspectorInternal File: c:\bt\42820\src\application\outlook\addin\inspectorsevents.cpp Line: 598

>hr = 0x800401b5

[2013-09-05 12:01:16.309] Process:OUTLOOK |Thread:8572 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrGetMessageIdFromMessage File: c:\bt\42820\src\application\outlook\addin\emailhelper.cpp Line: 2772

>hr = 0x800401f3

[2013-09-05 12:01:16.309] Process:OUTLOOK |Thread:8572 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrGetMessageIdFromMessage File: c:\bt\42820\src\application\outlook\addin\emailhelper.cpp Line: 2780

>hr = 0x800401f3

[2013-09-05 12:01:18.348] Process:OUTLOOK |Thread:8572 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrGetMessageIdFromMessage File: c:\bt\42820\src\application\outlook\addin\emailhelper.cpp Line: 2772

>hr = 0x800401f3

[2013-09-05 12:01:18.348] Process:OUTLOOK |Thread:8572 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMailItemHelper::HrGetMessageIdFromMessage File: c:\bt\42820\src\application\outlook\addin\emailhelper.cpp Line: 2780

>hr = 0x800401f3

[2013-09-05 12:01:43.718] Process:OUTLOOK |Thread:8572 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMAPIEventsListener::Run File: c:\bt\42820\src\application\outlook\addin\mapieventslistener.cpp Line: 672

>hr = 0x80040107

[2013-09-05 12:01:45.793] Process:OUTLOOK |Thread:8572 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMAPIEventsListener::Run File: c:\bt\42820\src\application\outlook\addin\mapieventslistener.cpp Line: 672

>hr = 0x8004010f

[2013-09-05 12:01:49.864] Process:OUTLOOK |Thread:8572 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMAPIEventsListener::Run File: c:\bt\42820\src\application\outlook\addin\mapieventslistener.cpp Line: 672

>hr = 0x8004010f

[2013-09-05 12:01:52.930] Process:OUTLOOK |Thread:8572 |Category: Unmanaged.Platform |User: PlatformUser |Level: Error | CMAPIEventsListener::Run File: c:\bt\42820\src\application\outlook\addin\mapieventslistener.cpp Line: 672

>hr = 0x8004010f

Would anyone be able to help diagnose this issue for me?

Thanks

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I have the same question (0)
  • AFTAB HUSSAIN Profile Picture
    AFTAB HUSSAIN on at

    Hi Mark,

    Try this,

    In Settings go to Administration -> system Settings -> Outlook and reduce minutes option in 'Send Pending CRM email every'.

    Hope this will solve your issue.

    Thank You !

  • Mark Seaton-Fry Profile Picture
    Mark Seaton-Fry 35 on at

    Hello

    Unfortunately I have tried that but it doesn't seem to have made any difference, the emails are still stuck as pending even after making the change.

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